Conway Obstetrics And Gynecology Case Study
The Conway Obstetrics and Gynecology (OBGYN) Clinic is located in Conway, Arkansas. It has two locations; one on Conway Regional Medical Center (CRMC) and the other one on College. The clinic is staffed with six physicians; three in the CRMC location, and three in the College location. There is also, one APN and two ultrasound techs who work on both locations. The daily average patients’ visit in the CRMC Clinic is 90-100 patients, and around 80 patients in the College Clinic. The clinic uses cutting edge technology like Da Vinci robotic surgery, in-office ablations and in office tubal ligations.
The Medical Records Department has two offices in both locations. The department’s hours of operation are 8:30 a.m. to 5:00 p.m. Monday thru Thursday, and closes at 4:00 p.m. on Friday. It is staffed with 33 employees, 13 in CRMC and 20 in College. The clinic
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Candy, Roby, Christy, and Misty, Medical Billing Specialists, manage clinic billing process for both locations. Their duties include: managing the clinic Accounts Payable/ Receivable, claims edits, and verifying patients’ insurance coverage. In addition, they produce and submit claims to insurance companies, and handle collections for delinquent accounts. The biggest challenge for billing staff is to stay up-to-date on medical billing rules and regulations and improving the revenue cycle for the clinic.
The Medical Records Department follows strict security measures to prevent any unauthorized access. The department has an access code on the door, and it is locked after hours. In addition, the staff uses internal messaging system to communicate and transmit confidential information between the two locations. The department is adequately organized, given the limited space, where the staff are grouped by function. The staff morale is high; I believe it is due to the management support, and open-door policy. I may consider an offer to work for this department, because of the work environment, and management
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