However, they might want to get a product the same day they are shopping which is not always possible online, if so, they still have the possibility to get to a physical store. Both means complement each other. Also, an online website also allows the customer to gather information about products they want to buy in the physical stores, it reduces the amount of time they would have spent if they didn’t have any knowledge prior to coming to the store. An example of that kind of store is Walmart: it has a physical as well as an online website. This is to the advantage of the consumers because first, they have the choice to shop from the convenience of their home and get even better deals and second, they still have the possibility to get to the store when needed.
Company Culture The company culture should be used positively to adapt to the changes in the environment easily and effectively before competitors. This will effectively build the competitive advantage over other companies and make a mark in Zappos future brandings too. High communication and customer service Zappos.com possesses a highly sophisticated website, which need to be maintained for high efficiency and security. With the healthy relationship with the employees’ turnover should be able to be reduced and be able to focus on their continuous development and more strategic issues. Relationship with the customers can be used positively to continuous customer retention and to increase repeat purchases.
Having a recently updated Customer Information System (CIS) allows company to build the kind of customer relationships needed to maintain and thrive in today’s ever competitive marketplace. The right CIS can do wonders for utility company and make it easier for Enbridge Company to: Track Customer Information Manage Customer Relationships Generate Bills Issue Service Requests Decrease Customer Response Times Maximum Flexibility With a sound Customer Information System in place, it will provide Enbridge Company with the right framework to maximize your efficiency when dealing with customer service issues. Whether company is a large and serving the needs of a large client base or a small utility company looking to branch out, having the right CIS in place can give a deciding advantage over competing utility companies and help to maximize Enbridge’s customer service efforts. Possible role that IT Performs Implementation of an SAP Industry Specific Solution for Utilities Industry (SAP ISU)/ Customer Care System (CCS) on HP Integrity Superdome with HP-UX 11i v3 helps in •Speeds batch processing of core billing by 80% (from 10 to 2 hours), which
Costco also makes a point of tailoring each of its stores to the local culture by seeking out local retailers and providing local cuisine (The Costco Craze). Furthermore, Costco learns to tackle socio-cultural issues such as culture, language, attitudes, and values by globalizing (Costco’s Global). This will make their company more successful in the long run because they will have various business models on how to conduct themselves in other countries. They are also able to reduce transaction costs such as product and shipping costs by gaining access to more products and by searching locally for suppliers (The Costco
First, their use of the system improves customer relations and strengthens the value of their products and their brand. A solid track record of consistently meeting or exceeding customer demands will make customers less likely to choose other companies and make it more difficult for others to enter the market. Second, BT’s large size and efficiency give them an advantage when it comes to the power of suppliers. There are a limited number of suppliers offering such services and the agile system allows BT to be even more efficient and effective. The ability to reduce costs and delivery times also affect customers who are price sensitive and the customization reduces the number of substitute products.
The secret of the success of Dell is their best supply chain system which made them able to make changes and bring innovation to their products. Direct sales to customer has also helped them to grow more. They also have proper market knowledge that what their competitors are going to do, which new things consumer needs in computers and other products. They keep on making changes and be updated as per the market. Their strategic way of using available information has made them to be efficient from order to delivery.
AEON also must need to adapt with fast the changing environment by upgrading themselves whereby doing sales through online to customers whereby providing all kind goods and services. This is one way to attract the customers because, customers like to do online purchasing because they save their own leisure time. This is one of good opportunity that must do by AEON in order to make their revenue high as well makes fulfil their customer’s satisfaction. The other opportunity that can be done by AEON whereby they can acquired other retailer that can’t perform well. This is because when AEON acquire one retailer company, the size of AEON will getting vast and their can attract more customers in order to purchase their goods
An organization can be benefitted into four main categories, expanding the marketplace, offering significant cost savings, improving business organization and process, and promoting interactivity. A company can expand the marketplace even a small capital amount. The company can locate new and old customers, the best suppliers, and business partners easily and quickly. A company doesn’t need to handle the costs of creating, processing, disturbing, storing, and retrieving paper-based information, thus saving money. A company can have a lot of new business models that can help increase profit or provide strategic advantages.
This makes virtual groups help for innovation organizations which change quickly and they can adjust their business to regularly evolving needs. Virtual groups empower organizations to grow their workforce effectively for an expansion in workload making it exceptionally reasonable for a benefit based IT organizations. As they are not area based, they can scale
BIS system offers an insight to predict what going to happen in the future based on the data given were it could maximize you profit in a significant way. (Julie, n.d) Last type is a knowledge management system is to analyze data and redistribute it with the employees within the organization. The idea of information system is to bring innovation and improvement in performance for the customers even though it used by large organizations. Small businesses can profit from mining this knowledge. The KMS system help business owner to keep up a consistent and a fast reaction for customers and partners.