Case Study: Multimedia University Admission Office Worker

Introduction

Multimedia University Admission Office worker did not responsible on their job

University seek to create a safe, providing satisfaction, environmentally sustainable gain knowledge, and environment based on equity, justice, tolerance, pursuit of excellence and protecting University resources and respect for individuals, the law and University governance.

Based on our interviewed from the MMU student, Zhi Qing, she told us that the problem she had met. When she decided continue her degree from diploma to beta level, she registered subjects but she encountered some difficult problem. So she called to the MMU Admission Office to conform whether application was successful. She continuous call for a few days but still no answer. After

The Admission Office worker does not clear about role perception in their job. Role perception plays a key role in an individual’s performance. The lack of a clear definition of the role of employees and their roles and responsibilities, may affect the organization's views on the amorphous employee morale and self-esteem downturn. Faulty perceptions lead to problems in the organization, such as stereotyping, that lead people to erroneously make assumptions. The Admission Office worker does not clear their role reception in their job. Their job is to serve the students, and when the students met entrance problem for help, they need to help them solve the problem. However when Zhi Qing was registered subjects and she had faced some problems, so she make a phone call to ask for help. But at the same time, the workers does not fulfil their duty. In addition, they are not as the same thing. The student has a problem, they ignored. It would be a very serious problem and it will indirectly affect the Multimedia University's

These behaviours can harm organizations or people in organizations including employees and clients, customers, or patients. Counterproductive work behaviour refers to actions by employees that go against the goals and aims of their employer. Admission Office worker does not responsibilities in their job and present a negative behaviour to students. Because of the Admission Office is very important department in University. When students registered in the entrance or subject problem or not clear, is through this Admission Office to ask for help or more information, so their service attitude and behaviour would be students and parents see in the eye. In this issue, the Admission Office worker such negative behaviour will let students and parents are very unhappy and disappointed. As a result, they start work ability will be suspected and disagree. Multimedia University might suffer from a variety of problems, including reputation damage. Such a situation will make when choosing the university students not give priority to the