Critical Success Factors In Erp Implementation
Critical Success Factors in ERP implementation: A Case of ARASCO company
Nouf Ahmed Al-Mezeini
Introduction When institutions and emerging companies start with success and expansion, there will be an increase in tasks and responsibilities in the daily operations. In the past, the Company will react with this expansion by put all the new tasks and responsibilities on its staff , or hire new employees for new tasks, and the fact that the risk is will be in both; In the first case, will be reduced the staff loyalty and require the administrator to increase the attention, rewards and follow-up. The second case, there shall be financial fees and penalties of incompatibility with the core team. At the present time and in the modern management,
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Senior management accepted this deadline because they were anxious to see the benefits of their ERP investment. ARASCO evaluated a number of ERP vendors and their applications and determined that SAP was the best fit and with an experienced partner like ARETE, who helped them achieve everything they anticipated for their nature of business. Their solution roadmap and deliverable were quite aligned with ARASCO business and they never felt there was an external party setting up the IT infrastructure for them, they understand their responsibilities and do everything to ensure quality …show more content…
It was a further 15 months before implementation completed and the system was launched. ARASCO appointed this consulting firm based on recommendations from the ERP vendor, with potential firms having to demonstrate their experience in implementing ERP systems. The critical success factors for implementing ERP experienced by ARASCO are as below.
1. Top Management Support For ARASCO, this factor is an important success factor in the ERP system implementation project. The roles of top management in ERP implementation comprise developing an understanding of the capabilities and limitations , establishing reasonable objectives for ERP system , exhibiting commitment, and communicating the corporate strategy to all employees. Top management support should provide direction to the implementation teams monitoring the progress of the project. Because of low involvement and low commitment of the top management , and weak implementation of the ERP plans , ERP systems are facing failures .
2. Project Team
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