Once upper management can successfully intrinsically motivate its employees, they will begin to work for the Ritz-Carlton, and not simply just a paycheck. In addition, the Ritz-Carlton is known for its employee-centered orientation, and are already using the motivational approach to inspire innovation and creativity among their employees as well as properly motivating them to perform to the best of their abilities. If they can eliminate any issues with the process of training and maintaining employees, the Ritz-Carlton will be able to devote more time and effort toward expanding and improving other aspects of the
Companies in the hospitality company may offer the same training or even better. The dominance of Hilton Worldwide will also be affected if other smaller companies decide to merge to form a larger network of hotels. Other Running of a learning institution the forces that affect the competitive environment are the power of the supplier, the bargaining power of the buyers and the threat for new entrants, the threat of substitutes and the extend of competitive rivalry. Hilton Worldwide is faced with stiff competition. Therefore, there is need to need to position the company on a better place by offering the best training to its human resource.
Describe the problem that you have identified? A problem the Hilton regularly faces is better reservation system for customers to be able to arrange to their specific wants and needs and for Hilton to be more flexible to hotel stayers regardless of their relationship to the hotel. For first time customers who don’t have any loyalty relationship to the Hilton to be able to better attended to their needs and be able to build a better relationship so they can stay potential on-going customers. All customers regardless of customer loyalty should be treated equally and be able to access the same amenities as long term customers. Hilton hotels offer a honours member points system for staying at hotels and resorts within the Hiltons Portfolio.
There is a lot a hotel can do to mitigate the sense of isolation through its facilities and services to make guests feel warm and welcomed. Together with people’s willingness and desire to make friends and know more about other cultures, co-living has a high potential for development. Another emerging trend is the extensive use of technology. Technology is advancing at a fast pace and people have higher expectations to it. For example, hotel guests no longer see Wifi as a perk but as a must-have.
Despite all these gains, several hotel companies are struggling with debt, high level costs and management challenges. This therefore forces hotel managers to seek to generate profits that will help meet the above costs and thereby improving their performance. Hotels have henceforth continued to develop out of tourism efforts and this has brought a lot of challenges related to their performance with the aim of to meet international standards. (Wanjiku 2009) These challenges have necessitated a study by various authors on the drivers of performance in hotels. The hotel industry has been identified as one of the most important sectors that have a positive correlation to tourism industry because no country or region can expect to attract tourists unless it has hotels.
Employee previously motivated by association with prestige of hotel, above market salary, benefit, and bonus. Reward can lead them to a higher level of inspiration and have a tendency of making the employee's role more significant. Reward Systems such as monetary reward, employee's benefits and non-money related rewards, for example, recognition and promotion (Armstrong 2002). The stable reward system in Regency Grand Hotel was seen as secure by employees previously. Be that as it may, as the corporate culture has moved from a bureaucratic to a more democratic style, adaptable and dynamic organization, the fixed reward system never again addresses the issues of management for the motivations behind rewarding employees.
In recent years, many hotels believe that revenue management and room rate management are more or less same, but it 's not. Revenue management is not only about increasing the high period demand, it also helps in controlling the demand in a low period. In many cases revenue managers plays an important role in establishing the room rates. (Stainslav Ivano, 2014) In order to sell the right product to the right customers at the right time it requires a revenue manager to forecast demand on the market segment. Almost not many of the customers are profitable for the hotels because they may have high expectation and requirement, but
“The training of team members and leaders is the foundation of any successful improvement program” (Business Balls, 2014) SERVICE QUALITY The study result show that lot of guest was not really happy about the services which the hotel has to offer, the reason behind this could be less of man power and standard of service, if the hotel has to maintain its competitive advantage than it needs to provide distinctive services to keep the guests happy, the quality of service has to be up to the mark considering that the hotel is a star property and guests wont settle for anything which is just about
The main resource of hotel is employee. Hence, the organization must be focus how do develop and improve of knowledge and skills of employees. According to Bell et al. (2003) training is one the most appropriate ways to increase the productivity of individual and meet organizational goals. Training is learning, teaching, organizing, and process to gain knowledge, skills and well experience for person.
INTRODUCTION The human factor is crucial for the prosperity and further development in the Hotel Industry. In order for employees to produce and deliver quality products and services to guests, managers focus on motivational skills and tactics based on past or present theories. Now days, as the economy grows and the labor market is increasing, the recognition of each employee’s contribution undoubtedly creates a loyal, concerned and efficient working team. It is expected that within a company, that the coexistence of several people with different characters, interests and habits, sometimes leads to a difficult cooperation between them. OBJECTIVES 1) To analyze existing motivational theories 2) To explore related motivational theories