What Are The Themes Of Kerry Patterson's Crucial Conversations
Crucial Conversations Team 4: Jay Dave, Renee Kelley, Guillaume Lardeux, Matt Wieringa, Matt Wood Leadership Communication, EMBA 200C -- 20 August 2015 Acknowledgement: This learning module was inspired by the bestselling book Crucial Conversations (2012), written by Kerry Patterson, Joseph Grenny, Ron McMillian, and Al Switzler. The following learning modules have been created independently based on themes from the book. Introduction What is common in each of the following scenarios: giving the boss feedback about his/her behavior, discussing problems about physical intimacy with your spouse, and dealing with a rebellious teen? The similarity is that in each of these scenarios: the stakes are high, opinions vary, and emotions run strong. In short, these are crucial conversations. As we do our best to deal with these crucial conversations, we often toggle between two ends of a rather unhealthy continuum. We often hold things inside by going silent until we can take it no longer - and then we burst out by attacking others’ ideas and feelings. We move between silence and violence; we either don’t handle the conversation or don’t handle …show more content…
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