Crucial Conversations Summary

Verbal De-escalation attempts should be seen as significant; unique; and challenging events. These attempts should not become “mundane”, because of the frequency of the attempts for a particular client. Every de-escalation attempt is different from the last, in some fashion or another. Verbal de-escalation is to be considered a challenge and not a chore.

Problem and solution devices are a device that an author uses to introduce a problem and various solutions to the problem. In this novel this specific device mainly causes tension more than suspense. In chapter 3, he writes, “Hall had been careful to weed out clients of dubious ability, and would have the means to protect each one of us from one another’s shortcomings.” This specific quote is of tension because it insight to future problems between the diversity of each of the climbers in his group. While there isn’t the solution yet, further on in the next chapter it is stated.

This proves that even though times are different and the culture have changed, important messages will be forever valuable and can be used as a source of learning. The wise learn from history, while the fool learns from mistakes. We can always learn important lessons from our own mistakes and try to prevent the same events from happening in the future, but why not learn from the mistakes of people in the past and make perfect the first time? Literature can preserve the human experience for future generations, and stories are the best ways to express

David and Goliath by Malcolm Gladwell is a fantastic and interesting read that will have you second-guessing the “weaker” side. Gladwell shares many people’s stories about beating the odds and defeating the “giant” that will change your perspective on everyday life. This read will shed light on being optimistic and logical in compromising situations. This book was truly intriguing and I would recommend it to anyone going through a tough time or even looking for an interesting

We both get distracted, need help sometimes, and have to find unique ways to get out of sticky situations which makes our paths to success very similar. These three parts of a journey mentioned in my essay really point out that not all paths to success are easy. There will be hardships, there will be times where heavy thinking is needed, and there will be times in which it is okay to ask for and receive help. Life is not meant to be lived alone, and with the help and hindrance of others, we are sure to learn a lot about the world, and life itself. In conclusion the highs and lows help to shape us into our true selves, which therefore proves that “All work done mindfully rounds us out, helps complete us as persons” (Marsha

If felt like the author was encouraging us to have a pep talk with ourselves, instead of engaging in deeper levels of understanding of the other person and ourselves. I like that the other strategies offered specific strategies to create an atmosphere conducive to solving a problem and coming out of that (potentially difficult exchange) with our working relationship intact. I did not feel that was the case with Fierce Conversations. This type of conversation depended too much on the emotions of the administrator and not enough on solving the problem at hand in the most productive, respectful way possible. The only way I could see the benefit of Fierce Conversation would be if an extremely rude, or sarcastic administrator was engaged in more than one inflammatory situation in his or her school building.

Having been aware of police brutality, growing up many of us saw what was going on the television or hear politically charged music. From memory, when I was a teen listening to Rage Against The Machine, this type of music gives me a voice. At the time, when the Rodney King beating occurred, the city of Los Angeles became a literal war zone. We are introduced to Twilight: Los Angeles, 1992 by Anna Deavere Smith. When I first looked at the structure Smith uses in this book I was skeptical, because I have never read books with this style.

It definitely changed the view of myself because I realized I still have a lot to learn. Before I thought nothing would happen, but after the accident those views changed and my perspective afterwards was that I needed to be more cautious with my decisions and

I realize that I honor commitment, and preserve tradition. These are very important to me because it keeps me on track to manage my lifestyle. Moreover, the test has changed my interaction with other because in the initial state of a conversation, I begin to wonder about the person’s personality. This will help me to be very wary, of how I communicate with others because the person might have different preferences. As a result, I respect people’s feeling and care about how they would feel if I say something the wrong way.

We have to truly want it or our negative thoughts will overpower our optimistic ones. If we understand and accept these three points, then there are plenty of things we can do to maintain our control. What we do on a regular basis to deal with stress and challenges in our life will influence how easy it is for us to

It relates to the textbook because conflict can be productive and destructive, in other words it is sometimes a necessary evil depending on the kind of situation and the environment. Wageman & Donnenfeld, argued that even though conflict may feel uncomfortable, it allows the parties to become smarter about the issues, the different points of view, and the information needed to set useful directions (as cited in Folger, Poole & Stutman 2013, p.

Talk can lead to come across a wrong application of the knowledge and hence rectified immediately, Alexander

Relationship building is an important part of working in a social environment, it is especially important when working in a team. This means all social interactions are determined by the relationship of the people involved. First impressions are very important in interactions and subsequent relationships. A positive first impression involves good communication; open body language (to show you are listening and giving that person your full attention), making sure you are positive and happy. When speaking you should consider the other person (vocabulary should be appropriate to audience), if you are speaking to a smaller child then you would maybe make yourself smaller so that you are on the same level.

I will be an effective teacher while providing a least restrictive environment (LRE) for my students. I will be supportive and open-minded to my students’ cultural backgrounds, while modifying individual accommodations appropriate for the students’ goals and academic achievements. Every student will receive an equal opportunity and be motivated to progress as an individual and a team member. Effectively communicating with students, parents and colleagues is one of the concepts most significant in helping an educator succeed. It is important to establish effective communication with the students, parents, and colleagues as soon as possible.