Cultural Diversity In Hospitality

In hospitality industry, there are many issues, challenges and trends that a hotel or a restaurant might face. In recent years, cultural diversity in the workplace has become a major in hospitality industry. This paper concentrates on discussing about the current situation of cultural diversity in the workplace of hospitality industry, then analyzing some benefits and challenges of cultural diversity in hospitality organizations and giving practical recommendations that help hospitality organizations to deal with cultural diversity issues.
Diversity is defined as the differences among people. Cultural diversity means that the differences between people in gender, traditions, language, etc. Nowadays, workforce in hospitality becomes diverse

Especially in hospitality field, organizations have to provide services with worldwide customers. Successfully managing cultural diversity will help organizations have competitive advantages in understanding customer demands then will serve customers better.
In practice, if hospitality organizations manage well cultural differences between employees, they will get many benefits. Firstly, organizations will increase adaptability. Organizations with diverse workforce will have more great ways to solve problem in services. Employees from diverse backgrounds will contribute individual talents and experiences in suggesting ideas that are flexible in adapting to today markets and variety of customer demands. Secondly, cultural diversity will open more chances for personal growth of employees. Working with different culture co-worker will help employees to receive new ideals, knowledge, cultures, perspectives and experiences. That will help employees working efficiently in the organization then they will be promoted quickly. Finally, diversity in the workplace can increase marketing opportunities, recruitment, creativity, and business image (Esty, et al., 1995). Today when flexibility and creativity play important roles to competitiveness, diversity is critical for organizations’ success. Also, the consequences (loss of time and money) should be

Effective managers are who have enough skills in creating the most suitable for their employees. There are two recommendations that are necessary the most for better managing diverse workforce.
Firstly, managers must understand about the differences between cultural employee backgrounds. This will help managers limit discrimination and prejudices. Consequences of discrimination and prejudices are very bad. Managers will be bias when evaluating the productivity of their employees. And between employees, if discrimination or prejudices exists, the employee who are discriminated will be isolated from the rest that makes the employee decrease the productivity when working. Therefore, managers should ban the discrimination and