Human brings composed of composed of diverse races, languages and cultures. These aspects of life give distinctive features to particular group of people. When people holding different cultural and linguistic come into contact with each other, then, some interesting things take place and some difficulties also arise especially at work place. The world of today is greatly changed when it is compared to times decades ago. The technological, economical, political and social changes have completely thrown off lifestyle and way of interaction with world (Moran et al, 2014).
These improvements have resulted in a substantial amount of reactions towards technology itself and the way technology has affected the view of society, for the better or worse. The taking over of the world by technology allowed improvements in not only the way society works, but the way society grows as a whole, and everywhere you look, there are people on the streets, at restaurants, at the gym, on their phones. Consequently, the change in technology has affected the way people transmit information due to having a significant amount of resources in the palm of their hand. Smartphones, tablets, laptops, and most importantly the internet all have changed the way Western culture works.
Leadership, by contrast, is about coping about change. Part of the reason it has become so important in recent years is that the business world has become more competitive and more volatile. Faster technological change, greater international competition, the deregulation of the markets, and overcapacity in capital-intensive industries……. and the changing demographics of the workforce among the many factor that contributed to this shift. More changes are more and more necessary to survive and compete effectively in this new environment.
Many states in the world have a multi-ethnic population (Giddens & Sutton, 2013). Nowadays, the world is characterized by globalisation and the society changes fast. Many countries struggle with challenges that are linked to ethnic diversity. Migration is in many societies an issue, but the number of people that are migrating keeps increasing. Then, the question comes up: how should we organize the society to live together?
CHAPITER 2: Theoretical basis and literature review UNDERSTANDING DIVERSITY The Concept of Diversity in the workplace has been growing faster than its concomitant issues could be adressed. “Diversity Management can be defined as the process of planning, directing, organizing and applying all the comprehensive managerial attributes for developing an organizational environment, in which all diverse employees irrespective of their similarities and differences, can actively and effectively contribute to the competitive advantage of a company or an organization. Managing employee heterogeneity is more important and more difficult than managing homogeneity in fully utilizing internal human resources. As diversity has evolved to become a critical workplace topic over a period of years, it has been defined in various ways. Thomas (1995) defines diversity as any mixture of components characterized by similarities and differences.
As a result of the globalization of the business and the world economy the nature of the businesses has to change and the intense of competition in the aria of service and production is increased as compared to the past. Changes such as governments, privatization, merger and accusation. These changes also affect the demand of the customers and its prospect. Today the commitment of the customers and growth in the customer’s strength need effective communication with the customers. Each customer has its own value and must be fought to gain market share (haghighikafash 2010).
Day after day, businesses impacted increasingly by globalisation that influence several sides in this globe, such as countries, people, economy, politics, environments, ..etc. Consequently, businesses owners should be aware and develop their processes and business in order to survive in this rapidly changed
Urbanisation is the shift from rural to urban moving massive amounts of people into large cities, something that is happening quickly in the world right now. By becoming more urban, the world has changed forever for the better and the worst. Many different phenomenon and events both caused urbanisation or are a result of urbanisation. There are both negative and positive effects of urbanisation and they also play an important role in our lives. Urbanisation is happening in our life time and their causes and effects also impact us.
Other trends towards empowerment, TQM, teamwork, and interpersonal business make it necessary for managers, as well as employees, to develop the skills that will enable them to handle new and demanding assignments. 4. Empowerment: organizations have to find ways of using the knowledge that currently exists. Too often, employees have skills that go unused. Efforts to empower employees and encourage their participation and involvement more fully utilize the human capital
Growing from the strong personality bosses of early stage to bureaucrats, to leaders who have to uncover new methods to persuade employees to follow them in the new era of information’s, the challenges and chances for management is possibly now bigger than ever. Nowadays every business is dealing with lightning-fast change and with the context of globalization and the great evolution of technology and information, company and society have transformed to be much more international and have chowed maturity in the behavior of the employee, consequently management now become much more distributed and regional, therefor manager have to change and adapt with the requirement of the job. In this context, the purpose of this research is to identify the needed skills for managers that will enable them to get the best out of their teams. The overall objectives beyond this study are to prepare a guideline for young manager to learn from it how to build the environment and conditions that engage other employees in goal accomplishment. The research consists of three major