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Customer Is Always Right Essay

1687 Words7 Pages

Customer is always right? Why and Why not?

The customer is always right is the logo or slogan which urges the service staff to give high priority to customer satisfaction. It has been popularized by the leading and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They called that customer complaints should be treated seriously so should not feel cheated or deceived. This was a new and influential position when he was a misrepresentation was rampant and the buyer's responsibility (let the buyer beware) Maxim legal subscribers.
Why the customers are always right?
Customers are always right help to grow the business in many way, customers will be able to trust the company and feel like their opinion matters …show more content…

Meet regularly with employees to talk about improving the service. Solicit ideas from employees-they are the ones who deal with customers in most cases. Flag Law that what the client most attention, reliability, speed and efficiency value. They love being treated as individuals and being referred to by name.
• Phrases that will make customers happy

Customer service principles are all very well, but you need to put these principles into practice with everything you do and say. There are some "magic words" Customers want to hear from you and your employees. Make sure all your employees understand the importance of these key phrases:

• "How can I help?" Customers want an opportunity to explain in detail what they want and need. Often, business owners feel the desire or duty guess what customers need instead of listening carefully first. By asking how you can help, and start a dialogue on the positive side (I "help", not "sell"). Using the open-ended question, you can invite discussion.

• "I can solve this problem." Most of the customers and the customers, especially business-to-business, are looking to buy solutions. They appreciate direct answers in a language they

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