ipl-logo

Customer Service In Travel Industry Essay

1035 Words5 Pages

Abstract: Customer Services concept is directly related to Travel industry because it is based on customer expenses and without the customer there is no Income. Good customer service is required at every part of travel industry as well as it is essential to the success every company either it is flight, hotel, travel agency, restaurant, etc. In the travel industry, customers today expect more than they did in the past so we must always try to continually improve level of the service to enable us to keep up with customer expectations and leads to excellent customer service in the travel industry.This theoretical study is based on secondary data where it includes the information published on the theme of travel industry in various internet sites. This …show more content…

Travel industry and customer service
3.1 Travel industry
Travel industry is made up of a number of individual sectors including the tourism, hospitality and visitors services sector, within each of these sectors there are a number of individual that have attempted to measure customer satisfaction as part of their quality assurances programs.( Foster, D. 1999).
Travel industry: are the Companies that provide different types of travel services, including airlines, cruise lines, travel agencies, tour operators, and online reservations and services. The travel industry serves all types of customers whether it is a recreational, leisure and business purpose and covers the following

Show More
Related

  • Hospitality Personal Statement

    97 Words  | 1 Pages

    I am highly motivated and work hard when I am given any kind of work or challenge. I have a strong passion fro working in the hospitality industry because it allows me to meet people from all different backgrounds. In addition, I am able to proved them with excellent customer service. Furthermore, I am a dependable individual that shows up on time. I put my best effort and complete all my duties to the best of my abilities.

    Read More

  • 1.01 Explain What Is Meant By Customer Service In The Retail Sector

    1236 Words  | 5 Pages

    01.01 Explain what is meant by customer service in the retail sector Customer service is vital in the retail sector as it can make or break a business. If the retail business does not have the monopoly on the products or services it provides, they must introduce tools and behaviours that will entice customers into the business instead of the market competitors. Customer service plays a major role as it is usually engrained in the business plan and continually evolves. Customer service is essentially the interactions between a business and the consumer, however the interaction is the responsibility of the business and the consumer is aware of this. Customer service can occur face to face with consumers, over the telephone, written correspondences either postal or email and also online through the retail website or social media.

    Read More

  • Southwest Airlines Swot Analysis

    909 Words  | 4 Pages

    (“Southwest”) is an American passenger airline company that provides high-frequency, short-haul (generally under ninety-minutes) and scheduled air transportation in the US and near countries, with a fleet of 735 Boeing 737 aircrafts (the largest fleet of Boeing aircraft in the world). In the fiscal year 2016, Southwest achieved historical results, with $20,425 million on revenues, reinforcing its position as the low-cost leader in the US and globally. Apart from the low fare structure model, the company intends to focus on customer service, recording one of the best performances among the main players in the industry. Southwest Airlines’ purpose is “to connect people to what’s important in their lives through friendly, reliable, and low-cost air travel”, indicating already a customer-centric vision of its service business. The key objective of this paper is to apply the service excellence principles - using the framework proposed by Francis Frei – to Southwest Airlines, in order to discover the sources of success of this company founded in 1971.

    Read More

  • 1.2 Explain Critical Elements Of Customer Service

    548 Words  | 3 Pages

    1 - What is customer service? Customer service is how you treat your customer. How well you treat your customer is how likely they are to visit your store or use your service again. Great service can also encourage customers to refer your service to friends and family. 2 - Explain critical elements of customer service.

    Read More

  • Essay On Travel And Tourism

    1159 Words  | 5 Pages

    The travel and tourism industry can be affected in the wake of terrorist events both domestically and abroad. In this research, we will learn more about the industry and how it is impacted following acts of terrorism. Tourism is one of the largest sectors in the world; it is also one of the first to take a hit when terrorist attacks happen. Terrorism data has become more important to the tourism and travel industry since the attacks on September 11, 2001. This study looks at the impact that terrorism has on tourism levels.

    Read More

  • Understanding The Hospitality Industry Essay

    897 Words  | 4 Pages

    Understanding Different Cultures in The Hospitality Industry Is Good for Business People of different cultures prefer to be treated the way they are treated when they are at home. They will all act differently and by that I will be looking at their non-verbal communication methods and how they will affect your business if you do not catch them accordingly. In this essay, I will be discussing the non-verbal communication cultures of the three cultures which are Zulus, Chinese and Indian people.

    Read More

  • Global Hospitality Industry Analysis

    1520 Words  | 7 Pages

    ASSESSMENT B Section 1 : Discuss the significance of the hospitality industry to the regional, national and global economies Describe with clear reference to a range of sources, how the hospitality industry may be classified into different sub sectors Section 2 : INTRODUCTION: According to Saskia and Réau (2009) the origin of the tourism appeared between the middle of the XVII the end of the XIX century, where wealthy British were travelling in European countries from the northern countries until the Greek island and return to their countries lining the Mediterrannee. The globalization is defined by trading in the all world in every sector models such as; cultural, economic and political. Those models were developed by Northen countries since 1980 where international exchanges of people started.

    Read More

  • Travel Agency Analysis

    744 Words  | 3 Pages

    TASK 5 Analysis of a Travel Agency and Tour Guiding Operations Planning your own holiday can be stressful, complicated and time consuming therefore travel agents can take control of planning your holiday according to what you want and need and also according to the budget you set as customer . Travel agents are an important source of distribution in the tourism industry because they work directly with the public and target markets. Travel agents are an outlet where you can buy holidays and other tourism travel related needs .

    Read More

  • Importance Of Tourism Promotion

    3761 Words  | 16 Pages

    The field of tourism promotion deals with marketing tourism services using various promotional tools. A tourism degree program combines the marketing disciplines, business and personnel management pertaining to managing tourism businesses. Some degree programs and specialisations offer training specifically in tourism promotions. Tourism is travel for business or leisure purposes. A tourist is a person who travels outside his city, state or country for business or leisure purposes for more than 24 hours and not more than one consecutive year.

    Read More

  • Roles Of Managers In Hospitality Industry Essay

    1708 Words  | 7 Pages

    In every industry there some responsibility of staff and they have some roles. As in hospitality industry there are some roles and responsibilities of staff. General Manager:-The main responsibility of general manager managing a hospitality establishment. The general manager also implements the policies to activities their objective. The general manager do efforts for their company to achieve the goal.

    Read More

  • Relationship Between Hospitality And Tourism Industry

    1572 Words  | 7 Pages

    To be sucessful in this industry we need a lot of and loyal customers. The loyal customers will keep coming back to the same place if they satisfied through the place they have visited. Customer loyalty give the most important impact towards hospitality and tourism industry. “Hospitality refers

    Read More

  • Evolution Of Tourism

    1649 Words  | 7 Pages

    Tourism can be considered one of the most significant economic and social phenomena of the twentieth and twenty-first century. The evolving of the tourist’s behavior has triggered a series of changes in the way of operating the tourism businesses. From traditional travel agencies, hotels and airlines up to the online tour operators. All tour operators have had to adapt to the changes of the individual as a traveler and this has led to continuous development of strategies by the agents.

    Read More

  • Global Tourism Industry Essay

    1022 Words  | 5 Pages

    The travel and tourism industry is the world’s largest commercial sector industry. (TG Journal, 2008). Tourism industry is one of the most dynamic and competitive industry in the globe. Customers’ needs and satisfaction keeps changing and tourism study should able to balance those changing aspects or trends of the customers to adapt as the business industry. Tourists travelling to their destinations demands certain services and facilities such as food and accommodation, transportation, communication, security, entertainment, etc.

    Read More

  • What Is The Importance Of Rural Development

    1116 Words  | 5 Pages

    Rural development is as important as urban development. Alleviating the hardships of the rural people is fundamental to rural development. Efforts at developing the rural areas are aimed at creating industries and employment opportunities. Any initiative towards this end would be welcomed with open arms in Nepal. This would also reduce the population density in the cities.

    Read More

  • The Global Tourism Industry

    787 Words  | 4 Pages

    The tourism industry contributes significantly to the worldwide economy, employing 200 million people and representing 10% of global GDP (Socci, 2016). International tourism is defined as a person or group of people temporarily visiting a foreign country and the activities they partake in while abroad (Filiposki, 2014). Socci expands on the definition by identifying ten primary sub-industries that combine to form a more aptly named tourism “cluster.” These sub-industries include: accommodation services; hotel and restaurant; food and beverage; land transport; water transport; rail transport; air transport; supporting transportation services; recreational, cultural, and sporting services; and retail and country-specific tourism (2016). In 2014, foreign tourism generated $1409 billion, which was 30% of global service exports (Filiposki, 2014).

    Read More

More about Customer Service In Travel Industry Essay

Open Document