Customer Service Team

Work experience in a similar job It’s important to have work experience in a similar job as working in a supermarket because you will understand how the businesses are run, and it will give you good experience, you will also know what to expect when you start working at Sainsbury. This is important for requirement as your employer can see that you have experience in a similar business and you don’t need to learn the basics. 3. Ability to learn and observe It’s important to have this ability as you will find very quick to learn anything that you haven’t come up across when training. This is important in retention as your manager will see that you are learning things very fast in the short term, overall this will help you get promotions and pay rises in the long run as your manager can see that you are learning thins very quickly.

People who apply the growth mindset approach in their entrepreneurial activities will embrace challenges – seeing them as valuable lessons, and recognize their mistakes as opportunities for improvement. This path will lead the entrepreneur to be the kind of leader who constantly improves and surround himself with diverse people; a kind of leader who will lead any business into greatness. But this is not easy, and not everybody does it. Some people just don’t believe they will be able to change, while others think that they are not simply capable. But the good news is: a mindset can be taught and learned.

Being able to encompass all conflict management styles allows them to gain trust from clientele, and subsequently build strong relationships. The disadvantages to these approaches reflect negatively on the company. “Always putting the customer first can backfire on the company in major ways” (Importance of Conflict Management, n.d.). Allowing customer to return items with out proper documentation leaves the company vulnerable to lost of revenue and

There are many reasons why an evolution is important in organisations. It allows the organisation to ensure that objectives are met and to identify their strengths and weaknesses. It can also benefit employees as managers can identify staff training and development needs. Organisations are able to monitor the success of the business through evaluations, without an evaluation this could not be monitored as there is no proof that objectives have been met. An evaluation can provide guidance for the organisation and give them a clear indication of their future.

Subordinates should understand an adopted compensation plan. Arbitrariness in promotions and rewards leads to cynicism, but not to an increase in motivation. If a new program is taken from the ceiling, workers start to think that the leaders do not respect them. The company should give clear answers to the questions of subordinates on how the system of rewards can affect their daily operations. Also, to achieve professionalism in any work, the employee should strive to become the best in the field.

( will require to rewrite this once we are done with the brochures to incorporate the finer details of each program) Build Personal Effectiveness for achieving professional success. In today’s world, there is no dearth of opportunities to accomplish. What hold most people back, is the lack of self –awareness which in turn brings down effectiveness. Strengthscape believes that personal effectiveness is essentially dependent on the triad - business etiquette, communication and presentation skills. We at Strengthscape aim at using behaviour as a tool to close the gaps in the triad thereby building smart professionals, effective managers and visionary leaders who can devise ground breaking solutions to the problems that their business faces.

The term "transactional" refers to the fact that this type of leader essentially motivates subordinates by exchanging rewards for performance. A transactional leader generally does not look ahead in strategically guiding an organization to a position of market leadership; instead, these managers are solely concerned with making sure everything flows smoothly today. Advantages As stated above both leadership styles are needed for guiding an organization to success, and it was thanks to that approach that Fight Club was such a successful organization. Transactional leaders provide distinct advantages through their abilities to address small operational details quickly. Transactional leaders handle all the details that come together to build a strong reputation in the marketplace, while keeping employees productive on the front

As a customer care support, I positioned myself as a guide for customers as this could be classified as being a leader. I was faced with different types of customers from irate to silent; however, satisfying them was paramount irrespective of their personality. Achieving this required me to be knowledgeable about products and services of the company and be able to provide precise and quick responses to customer queries. I was soon assigned by my team lead as a coach for new hires who had been identified to have difficulties in multi-tasking. This helped me to be more time-conscious and disciplined.

1. Introduction It is crucial for managers to understand what motivates employees because only then will they be able to meet their needs and demands. Employees will be more motivated and committed to the organization when their important needs are met and when these important needs are not met, their morale suffers and this weakens their motivation in the long run. Like all other companies, Microsoft does its bid to keep its staff motivated and the theories I found to be used by Microsoft to motivate its employees are Douglas McGregor’s Theory X and Theory Y, Abraham Maslow’s hierarchy of needs and McClelland’s theory of needs. 2.

In reference to Marks and Spencer, it is essential for organisation before making use of best-in-class benchmarking to measure organisational performance by analysing internal as well as external competition. It can be an integral part for improvement of organisation, however it is a fact that Marks and Spencer could not able to employ all the relevant strategies patented by competitors. But it can help in making appropriate business decisions as management will be aware of all the advantages as well as difficulties that lies in incorporating specific changes. It depicts that role of best-in-class benchmarking data play efficient role in decision making process which is dependent on the business requirements of Marks and Spencer (Shao L. P.,