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Customer Service Papers

300 Words2 Pages

Customer service is essential for your business. It is normally the little things that create a bad customer experience; lack of product knowledge, long wait and response time, poor attention to detail, and unprofessionalism. Companies who do not offer a well-trained course about customer service tend to face negative consequences. The good news Customer service can be trained and develop by taking action. There are five side effects of bad customer service: Brand Reputation, loss of current customer, loss of potential customer, loss of employees, and loss of profits. Consumer tends to interact with a company because of its convenience, potential products and service.

Improving customer service comes with being prepared. Understand the problem

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