Dalmia Cement Case Study

OB Term Assignment

Research based on organization

Team members

Akshay Tarwani 106

Gunjan Chaudhari 116

Prashant Roy Sharma 136

Siddhartha Bhati 146

Abhijeet Mandal 156

Rishabh Gupta 166

About the Group

Founded in 1935 by Jaidayal Dalmia; the cement division of DCBL was established in 1939 and enjoys a heritage of 70 years of expertise and experience. They are headquartered in New Delhi with cement, sugar, travel agency, magnesite, refractory and electronic operations spread across the country.

The Dalmia Group had established four cement plants in pre-independence years, two of which were affected by the partition and Independence. The two remaining plants operate as Dalmia Cement and they have also made strategic investment

The names and designations of employees interacted with are mentioned below:

1. Aastha Aggarwal – HR lead, New Delhi office

2. Avinash – IT Consultant

We had a casual and informal conversation about the work life at Dalmia Cement. Since the HR lead was a sister of one of our team members, we were able to get answers to some tough questions. We followed up with Avinash via e-mail for additional queries regarding the employee perception about the organization and their concerns. Due to non-disclosure agreements of the employees, we were not able to get the specifics on some of the topics; hence they have been explained without specific details. In such cases, we have tried to estimate the best possible option.

Employee Satisfaction

Employee satisfaction or job satisfaction results from a sense of accomplishment of a task or fulfillment from the need or want that gives enjoyment.

The HR department at Dalmia cement conducts various internal surveys apart from the feedback to gauge the satisfaction level of employees. This is also linked to their annual appraisal process to ensure the degree of sincerity required in these surveys. Moreover the HR team has also built an online portal system for employees to directly report any issue that is causing them any trouble or workplace relates

Conflict:

Conflict is created from disagreement over objectives and goals to achieve or the ways used to attain these objectives. Conflict is also created due to task independence, uncertainty of roles, differences in personality, ineffective communication over limited resources, personal stress and differences in attitudes, viewpoint and experiences. Conflicts are also seen in Dalmia group like other organizations. They handle it very intelligently. If there is any conflict within a department, the department head tries to resolve it. If he fails to resolve it by himself, he conveys it to the top management to resolve.

But when there is any disagreement in the top management, it is considered very serious for the company. But if really there is any conflict, the authorities first try to identify the actual problem and try to resolve it. But if they fail, they have to fire one of the employees to manage the situation.

Conflicts can both be constructive and destructive. Some benefits of conflicts are:

• People look for new methods to decrease future conflicts which increase their innovation