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Data Quality Management Assignment

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Data Quality Management
Course: Global Operations
Take Home Individual Assignment
HULT International Business School
London Campus
Study Course: Executive Master of Business Administration (EMBA)

Author: Alina Grigore
Supervisor: Alistair Brandon-Jones
Submission date: 27.11.2016
Words: 1544
About Erste Group
Erste Group Bank AG was founded in 1819 as the first Austrian savings bank. It went public in 1997 with the strategy to expand its retail business. Nowadays, around 46.000 employees are serving over 16.2 million clients in 2.700 branches in 7 countries: Romania, Czech Republic, Slovakia, Hungary, Croatia, Serbia, and Austria where the Holding is located. Erste Group is one of the largest financial services providers in Central …show more content…

For instance, it could be sufficient that completeness of customer names is 99% as the efforts to achieve 100% are economically not feasible.
The data quality indicators and the data quality analyzers are grouped in data clusters, based on data collection method. A data cluster specifies the business domain where the DQA / DQI have its core effect on data quality. Data clusters can be: Customer, Market Data, Internal and External Rating, Payments, Accounting, etc.
The quality standard in Erste Group is established at 99% for any data quality indicator.

Data Quality Processes
Data quality processes define the main activities and tasks, which need to be performed for maintaining, improving and managing the quality of the data. The overall process is decomposed into one strategic process and two operative processes: Strategic (yearly): DQ Specification: Definition, alignment, implementation, testing and setting to production of new data quality check. DQ Strategy Operative (monthly): DQ Reporting: Continuous quantification of data quality and preparation of status reports to the relevant stakeholders and management DQ Improvement: data quality issues are identified and measured and afterwards …show more content…

The content needs to be maintained by the DQ Manager in a single DQI repository covering all DQ checks. In this context, considering the impact as a key component when measuring DQ is crucial. The corresponding process consists of six main

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