As explained earlier that the logistics manager is not able to conduct a good daily debriefing is partly due to the fact that the abnormalities in the trip is not prominent enough to attract the attention of the logistics manager and the logistics manager do not have enough time to look through the data to check as well. Therefore, the aim of this solution is to create dashboards at three different levels; i.e. driver level, branch level and country level, that includes all the necessary information to facilitate the logistics manager to conduct his debriefing properly and for the management to be able to keep track of the Service agents’ and branches’ performances.
4.2.1. Driver level dashboard
In the driver level dashboard, there are three
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The total stops and total stops with abnormalities of all routes done by the service agent in that week will be calculated. The details of the abnormalities will be listed in the center as well like in the daily period but the difference is that instead of the customer’s name and the abnormalities, it shows the sum of abnormalities for all the stops in that week. For example, based on the dashboard, it shows that there is a total of 12 barcodes not scanned by the service agent for that whole week. These abnormalities will then be shown in a line graph below for the logistics manager to see the trend and if there is any improvement made after the daily debriefing. If there is no improvement shown, the logistics manager will be able to find out the cause of it as soon as possible. After finding out the cause of the non-improvement, the logistics manager can come up with solution to tackle the problem. For example, if the logistics manager found out that the importance of barcode scanning is not being emphasize enough to that service agent, he can stress the importance even more in the next debriefing with the service agent. Next, the information on the distances and durations will be the same as the dashboard in daily period but it will be in the sum of the whole week. The extra distance travelled in that week will be presented in a line graph as well to allow the logistics manager to see the trend. If the service agent has been deviating from the planned route, the logistics manager will be able to spot it immediately and raise questions to him to understand the reason for the deviation and act accordingly to solve the
Also, to ensure there are always 6 customers in the store. The max between. The max between the arrival time and end of service time at station 1 is used to ensure the 7th customer is served after the 6th is
OBT Settings/Tables- review the current OBT time tables, settings, understand how to utilize the tables (defining the math used to calculate distance vs. time) in bookings. Switches- review multiple settings in the system that may need to be turned on or off. This was more related for the back end in the system to book trips properly and scheduling efficiency.
Describe your client and what you believe are their current presenting issues. The client is s a nine year old male in the third grade. He lived with his mother Carol and stepfather for a period of time. He currently is living in a foster home as result of his emotionally disturbed behavior. Jason presenting problem is whether he should stay in his current placement, move to an alternative setting, or return home.
Property Book Unit Supply Enhanced Hardware and Software Overview Property Book Unit Supply Enhanced (PBUSE) was the Army’s plan to streamline property accountability. PBUSE provides a responsive and efficient means to maintain accountable records for the Army’s inventory of property for over 14,855 users in modification table of organization and equipment and table of distribution and allowances units in the Active Army, Army National Guard, and Army Reserve (Brown & Laudan, 2009). The two purposes it served to accomplish was replacing two legacy systems and bringing property accountability to a web-based platform. PBUSE can be accessed from any computer with internet access, however the Army issued hardware components to make up the system.
With the use of this framework in reengineering its call centers and the automation of manual processes through call centers. Malaysia Airlines was able to achieve the following: Cutting call center costs by 18% and tripling sales, through phone, e-mail, fax, and web chat they were able to service customers, Interactive voice response or online ticket payment, and Tracking of agent productivity done by managers. In doing the following, they were able to streamline their processes. Malaysia Airlines measure the strategic metric. It measures the functional goals so that Malaysia Airlines can boost their customer payment capabilities.
I was highly impressed by the overall teamwork in the emergency department. It has a sense of organized chaos that would have taken me some time to adjust to. My nurse and I ended up going through a large group of patient during the time I was there. The nurse has this uniformity to how she would get her tasks done. The thing that through me off was the amount of stuff got done with our patients by other people.
This essay will look at how interprofessional communication in health and social care can impact service-user safety. Interprofessional collaboration is when different health professions work together though the process of communication and shared decision making (Bridges, et al, 2011). In such a complex environment such as the NHS were one service-user could be treated by several different professions it’s important to service-user safety that these teams are cohesive. Communication between these different groups is imperative, failure in communication can be detrimental to service-user safety. Failures in communication and co-ordination can have massive adverse effect, such as in the case of Victoria Climbie were these failures lead to the
Data collection is essential to the establishment of a baseline for measurable improvement. In order to establish a uniform process at the Electrolux Memphis, Tennessee factory to account for excess raw material not consumed during the course of a day, it is necessary to document the current conditions with recordable data. The focus of the data collected will provide insights into the current variability occurring in the daily process. After determining the variability, instituting stability in the process can ensue.
VISHNUTEJA APPT 1001,501 E,32ND street,Chicago-60616 phone:+1(872) 985-5303 Email:vaka05279@gmail.com LOGISTICS COORDINATOR A highly stimulated and professional individual with over four years of experience in warehouse and transport environment, Hands on experience in managing and tracking shipments and providing customers with advice and shipment alternatives. In depth knowledge of managing appropriate documentation and billing issues. SKILLS • Attention to detail • Negotiation • Project completion • Goods transportation • Documentation • Shipment issues resolution • Workplace safety • Sanitization • Facilitation • Multitasking • Relationships development • Physical stamina • Computer: Word and Excel • Demonstrated imitativeness •
Mirror, Mirror, on the Wall Therapists often face many ethical dilemmas in their therapeutic relationships with their clients. Countertransference is one ethical dilemma that is seen quite often in therapy and often goes unnoticed until the therapist becomes aware of this feeling. Countertransference is caused when the therapist begins to involve their own projections and feelings toward their client, or their clients ' situation that may potentially distort the way they perceive and react to their client in therapy (Corey, Corey, & Callanan, 2015, p.49). This sort of conflict often happens when the therapist begins to lose objectivity towards the client, causing their emotional reactions to become more intensified during therapy. These
Here 70% of our business is done with military so in military terms logistics means the organization of moving, housing and supplying troops and equipment’s. No doubt logistics is an important activity as there is a process for doing a work and there must be proper coordination and cooperation. Lack of proper coordination means, high chance of getting errors in work. This case analysis focus on providing the recommendations to the top management to make sure their activities are going smoothly in the market and they can be ahead from their competitors in this competitive world. In easy words, the organization wants to improve their delivery to their customers.
Situation: Concerns and reports about the congestion at shipping dock. Scope: It has been brought to my attention that at Hotstone Tires docks, congestion is a major issue, as pallets of materials has been chosen to be transported with the forklift to tractor outbound tractor trailer. This problem has made the process tedious for stock picking employees, and employees having no choice but no options but to wait their turn, and also go long distance to the ware house to pick up other order to process and put products on the trucks. Since this is not efficient and is potentially slowing down the work process a new system will be implemented to control the smooth flow of traffic, which will enhance and benefit all parties involved in the work
The teams processing the information for the customers for the service provided were contacted by the customers to assist them in making payments. Knowledge The knowledge about the buying criteria of the consumer and that there was greater opportunity for the differentiation strategy implemented based on the quality and the services offered for customers. Mike was also able to establish the fact that his relationship was not too smooth with the managers of the
1. Create a 2 -3 page reflective development paper answering the following questions: A. In what way(s) is communicating with someone from another generation different from communicating with a member from your own generation? In workplace everybody comes together in efforts toward some organizational goals, they bring their individual cultural, moral beliefs and ethical principle. Workplace is becoming more and more diverse generationally, it is important to understand how generational gap impact communication.
The organization I chose to observe, and interview three people at is called Shorty’s Lunch, my family’s business. It is a small restaurant located in Washington, PA that has been around for over eighty years. The people I chose to observe, and interview were; Steve the owner, Leslie the head waitress, and John the general manager. Steve the owner of the restaurant has worked there since he was around sixteen years old.