Yes You Are The Boss Case Study

1.0 Guideline for the trainer

1.1 Introduction

Workshop title: YES!! You are the Boss!!

Making a decision is not always an easy task to do. According to Sternberg and Smith 1988, the difficulty of making a decision exists when there is an uncertainty. For example, lack of information or experience can lead to uncertainty which can cause the decision become difficult to do. Lehrer (2009) suggest that the key of making decision is to know when to rely in which system to use as he categorized thinking system in human mind into two classes. One is involving rational and deliberate process and other is involving quick, effortless and emotional process.

Therefore, decision makers always found themselves in a very special position in the organization

Making decision is not an easy task as other thing .One of the related theories is The Decision Theory of Management led by Herbart Simon looks management process as a decision making process and he developed the administrative model of decision are made. Based on Herbart Simon, managers are often faced with uncertainty and non-programmed decision making situation. Simon’s decision model is based on two concepts which are bounded rationality and satisficing. Managers who seek to take logical and rational approach in making decision can follow the following six steps which

Both of the theories are concerned in identifying the best decision and can help the managers to assume exact, perfect accuracy and fully rational of decision. Normative theories are concerned with 'how we should or ought to reason, make judgments and take decision' (Over, 2004). Theories falling into this category include formal logic, probability theory, and decision theory. Descriptive theories set out to describe how people actually think when making decisions and have empirical evidence to support them. Based on the theories, in order to inform the aim of exploring the processes through which people make choices, there are many social scientists other than psychologists try to account for the behaviour of individuals. Everyone at all levels and in all areas and fields make decisions. Although decision making is typically described as choosing among alternatives, this view is too simplistic. This is because decision making should be a process, not just a simple action of choosing among