Unlike now that the customers becoming more increasingly informed with the vast amount of information available to them from different sources, it as well has boosted their needs and expectations from service providers have dramatically increased. Customers choose the service provider according to what they want their vacations to be like, of which is very important how they will spend their money and time. Therefore, it's very crucial for all service providers to pay attention to customers and never try to ignore the aspect of customer service unless the customers will consider their products poor and that is failing the industry positive impression, in the end leads to the reduction in repeated business and ultimately affects the profitability of the industry. It is up to the industry to take the necessary steps towards the achievement of excellent customer service for its survival not to be threatened. Excellent customer service should be developed and performed as well as communicated with two goals: customer satisfaction and operational efficiency.
A service is intangible product based transactions. Quality, efficiency and consistency in services helps a service in success. Service standards helps an organisation in delivering quality, efficiency and consistency. These standards improve and monitor performance and quality of the service provided. Service standards are expected behaviours and etiquettes expected out of all persons related with the service firm.
These include purchases, storage, internal transport, manufacturing, transfer of final product or service to the customer. Operations management addresses several topics 1- Defining the strategic objectives of the operations such as quality and speed of meeting customer demands and low cost and fun. 2 - Design of the product or service so that it is acceptable to customers and so that the price is appropriate. 3. Planning / Planning of the Production / Service System In Jith, the strategic objectives of the operations are achieved, including the planning of the work sites with appropriate planning.
More specifically the tourism industry is particularly suitable for adoption of communicating technology because of its following features: - • Information distribution is heavily dependent upon communication technology and marketing and is characterized by the need to supply and exchange information throughout the chain of production and distribution. Communication technology helps in managing this information flow in a better and faster manner. • Perception of tourism services depends upon information provided. Tourism services are bought before the time of its use and exclusively depend upon representations and descriptions provided by the travel trade. Thus, communication transmissions are indispensable to the tourist trade.
The importance of logistics management is to make sure deliver the right product to the right place and right time, so customers will satisfy of services. Supply chain is the network of many individuals. It consists of buying, selling, transporting, servicing, and repairing
Capacity planning is the strategy that an organization uses to forecast the production levels that the organization should have to ensure that the demand of the goods or services in the market can be catered to. Capacity Planning is basically the efficient use of the available resources. It is applicable in every aspect of our daily life. For instance, Capacity Planning in any organization involves the efficient utilisation of the labour force in tandem with the other resources like time, raw materials, etc to achieve with the goal of the organization. The organization needs to determine its capacity requirements before it starts it operations.
In order to apply the strategic element of Human resource management, the different forms of strategy must first be explained and defined. By using models that have been outlined in the introduction to this investigation, the difference between strategy and human resource management can be explained. When creating a human resource strategy that fits a particular business, several elements must also be taken into account. These include generic strategies that are integrated both internally and externally within the existing business strategy. The generic strategies in question include: Cost, differentiation and focus.
1. Introduction Tourism destinations are seen as places, like continent, country, city, village, region, province etc., which are attract visitors for a temporary stay where several companies and/or establishments provide services directly or indirectly to offer entertainment and relaxation. Organizations which are responsible for management and marketing of these destinations defined as Destination Management Organizations (DMOs). To response, increasing international competition and costumer changing expectations depends on developing methods to enhance their performance, continuously renew their tourism products, and update their management strategies. Therefore, authorities of many tourism destinations, notice the management based on
They are a product of the mind trying to process and pick out essential information from huge amounts of data about a place” Hence, destination image is a concept that requires the local government and tourism manager to thoughtfully recognize in order to lead a lucrative destination marketing (Banyai, 2009). Historical
Image uniqueness occurs due to many variables, including culture, prior experience and needs to be met. Three types of agents contribute to its formation: (1) supply-side (destination), (2) autonomous (independent), and (3) demand-side (perceivers). Destination image has direct effects on consumer behavior; destination image has been linked to effects on pre-, during-, and post-trip consumer behavior. This work espouses the same logic of Tasci & Gartner (2007) but goes farther. We also assume that destination image is a complex construct formed by autonomous, induced and organic components; that destination image is an important aspect of tourism development due to its impact on both supply- and demand-side aspects of marketing; that destination image has direct effects on consumer behavior, and that every destination has an unique image capital resulting from the landscape, history and traditions, cultural patterns, community values,