Dell Quality Policy Statement Analysis

Quality Policy Statement of Dell

Dell's primary quality goal is to earn our customers' trust and loyalty by:

• Listening to, learning from and responding to our customers.

• Delivering products, services and solutions that consistently meet customer expectations of quality and value.

• Driving continual process, product and service improvements.

• Using Net Promoter Score® to measure customer satisfaction, trust and loyalty.

Global certification to the ISO 9001 quality management system standard is the foundation to our commitment to quality.

Evaluation of quality policy statement

W. Edwards Deming offered 14 key principles for management to follow for significantly improving the effectiveness of a business or organization. The principle

It is necessary to satisfy customer in order to become a good quality organizations. Organizations should have the ability to meet and exceed customer requirements and expectations. Immediate feedback should be taken from customers for anything they expect or improvements they need. Organization should adopt zero defects policy. Firms need to prevent rather than detecting defects and make continuous improvements that are more satisfying for customers. Responsibility of quality is not restricted to an organization’s quality assurance department but is shared by everyone in the organization. Every individual has to maintain quality in an

peters suggests that the organizations should be close to its customers and learn from the people they serve. Take feedback and suggestions from customers to satisfy their requirements and to make improvements. Top management should be committed towards quality as well as support the people in continuous improvement and fostering innovation.

Unilever Quality Policy statement

• Putting the safety of our products and our consumers first.

We have stringent mandatory quality standards in place against which compliance is verified through regular audits and self-assessments. These standards ensure we design, manufacture and supply products that are safe, of excellent quality.

• Putting consumers and customers at the heart of our business

We actively engage our consumers and customers, translating their needs and requirements into our products and services, thus creating consumer value wherever we position our products. This is at the very heart of our innovation process.

• Quality is a shared responsibility

Quality and consumer safety is the responsibility of every Unilever employee and Unilever demonstrates visible and consistent leadership to meet this policy.

• Building and maintaining excellent systems to ensure the quality and safety of our