Deming's Theory Of Quality Management
Deming
Dr. W. Edward Deming is known for reminding management that most problems are systemic and it is management’s responsibility to enhance the system in order for the workers to do their job in a more effective way. Deming states that higher quality leads to higher productivity, as a result leads to long term competitive strength. The theory is that improvements in quality lead to lower costs and high productivity because they result in less rework, fewer mistakes, fewer delays, and better use of time and materials. with better quality and lower prices, a firm can achieve a greater market share and thus stay in business, providing more and more jobs.
Deming is best known for his theory of management as embodied in his 14 points. The 14
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Joseph Juran is considered to have had the greatest impact on quality management. Juran took a more strategic and planning based approach to improvement than Deming. Juran promotes the view that organisational quality problems are largely the result of insufficient and ineffective planning for quality. He argues that companies must revise strategic planning process and achieve mastery over these processes. The means proposed by Juran establish specific goals to be reached and plans for reaching those goals. In addition, Juran’s process assigns clear responsibility for meeting the goals and bases rewards on results …show more content…
According to Juran, control is a process related activity that ensures processes are stable and provides a relatively consistent outcome. Control involves gathering data about a process to ensure the process is consistent.
Breakthrough improvement implies the process has been studied and that some major improvements has resulted in large nonrandom improvement to the process. The difference between control and breakthrough can be understood when considering a disease such as polio. Control activities involved improving health by quarantining people who had the disease. Breakthrough improvement occurred with the development of the polio vaccine that eradicated the
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