Demonstrate Active Listening

About Phillip Phillip is a very humble and loyal person that is easy going and listens to instructions given to him. He gets nervous and distracted easily; especially, when he is being watched or sees people with authority around him.
Things to Avoid When Working with Phillip
• Avoid having side conversation.
• Avoid using cell phone.
• Avoid looking at him directly in the eyes, especially when worker is new working with him.
• Avoid been pushy.
• Avoid introducing two or more new things to him at once.
• Avoid taking client’s reactions personal.
• Avoid ignoring the client.
Strategies & Skills To Follow When Working With The Client
• Demonstrate active listening.
• Create a positive and welcoming environment that will make the client feel very comfortable.
• Listen

• Be conscious of your non-verbal languages/body language.
• Create client’s personal space.
• Client need to be reminded all the time on how to write proper number “5” using (dash – , stroke | , & curve); as well when client is supposed to write small letter “r.”
• When assisting client with his addition and subtraction, add and subtract the client’s right side numbers first, then the left.
• Frequent use of positive reinforcements languages, such as good job; high-five; you can do it; you did amazing; etc.
• Allow client to take break when needed, and when necessary to avoid the client being overwhelmed.
• If observed that the client is not paying attention or feel disorganized or disoriented, allow the client to take a short break.
• If the client feels lost, ask him what he would like to work on, and give him options to choose from based on the tools that is present within the agency.
• Recognize that the client may have his off/on days (i.e., some days are “good” for him, while some days are “not so good”).
• Be as friendly as possible, and ensure to create boundary.
• Give room to