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Dental Apology Letter

353 Words2 Pages

Hello Mitzi, This is Chelsea, a Licensed Dental Professional here at Smile Direct Club. Our customer care team reached out and informed us of the pain you have been experiencing. I am so sorry to hear this and I sincerely apologize for the delay in our response to you. I would like to get this matter handled as soon as possible so we can hopefully get you out of pain! I see that you visited your local dental professional and he found no decay, or infection present. Which is wonderful news! However, I believe your pain is being caused by the nightly grinding. Please note that grinding can cause your aligners to crack, wear down or even become deformed. Also, tooth movement may not occur as planned due to grinding. Because of this, patients

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