Department In The Hotel Industry

Businesses set up and divide different department to simplify duties, distribute employee’s tasks and responsibility. It would make workers accountable to achieve organizational success and profitability. In the hotel industry, departments are form with functional lines as the most common way of organizing a business (O’ Fallon, 2011, p. 23). I understand when a business is experiencing growth, the typical way of organizing an organization is through departmentalization because each department is specialized in its field say study academy.com. Today, staff department are created because of the purpose of work specialization and departmentalization, it creates efficiencies for an organizational chart (O’ Fallon, 2011, p. 73). Furthermore, hotels

I stayed overseas for two years and I see the front office as the face a hotel with a face-to face interaction that needs a quality customer service an essential tool for guest satisfaction. Furthermore, they handle reservation, telephone, guest mail, and messages. The concierge as a subunit takes care of guest transportation, luggage, open the door and greets guests. Here because the department is divided into subunits they liaise with housekeeping to ensure clean rooms. The housekeeping, also responsible for maintaining a total cleanliness of the hotel premises. In terms of command, the front office manager reports directly to the General Manager, while the housekeeping manager reports directly to the front manager. As a reciprocal and sequential interdependence subunit (O’ Fallon, 2011, p. 78) the department work together and communicate with each other. “Abundant direct verbal communication facilitates spontaneous feedback” (Valerie, 2001). From the class lesson note, I understand that a company that allows the decentralization promotes authority to the entire

For instance, I research on positions through the Marriott career path site. I came across some available positions in the following: food and beverage, landscaping, golf, fitness and entertainment, culinary, spa and recreation, front desk, concierge, retail and gift shop, bellman, event management and valet. Again, director of banquet, operations manager, general manager, restaurant manager, sales and marketing and director of finance. For example, a director at the Sheraton named Paul. R is an associate direct of catering and event management. As a chef, getting such a senior position with a large hotel would be rewarding and