Essay
There are many different kind of department in a hotel. Hotels have many departments but all the departments are using inter-relationship and dependencies so that the operation in the hotel will be run smoothly. Therefore, I had chosen housekeeping department and front office department for this essay. The Housekeeping Department is responsible for cleaning and maintaining the room standard, public areas, office spaces and back of the house areas in the hotel so that the property is as fresh and attractive as its first day of running the hotel (Hotel-academy.eu, 2016). On the other hand, Front Office refers to the front desk or reception area or the core operations department of the hotel (Wikipedia.com, 2016).
The Room Status for each
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As I mentioned earlier, Housekeeping Department and Front Office Department must communicate well so that both of the department may update the room status to each other. A front desk staff cannot assign a guestroom to the guest until the room has been cleaned, inspected and released by the Housekeeping Department so it takes long time for staff in Housekeeping Department to release a room because they need to inspect first and to ensure everything is okay in the guestroom (Scribd.com, 2016). If a room attendant in Housekeeping Department not doing their task which the supervisor had given, the flow of the operation might be messed up because room attendant is responsible for cleaning the room in order to let the new arrival to stay. Therefore, if the room attendant did not do their task, the front desk staff can’t assign the guestroom to the guest because the room is not clean and the room has not been inspected yet. At this time, the guest is already angry and not …show more content…
The system that both of the Housekeeping Department and Front Office Department used is HIS system which also known as Hotel Information System. This Hotel Information System is to keep track of hotel guest (Sourceforge.net, 2016). With this system staff in Housekeeping Department and Front Office Department will be able to check the guest easily whether he/she has checked out or not. Therefore, this system is more convenient and efficient to both of the Housekeeping Department and Front Office
On 10/26/16 CM went to unit #222 due a complaint that water was coming from that unit causing some damages to the ceiling in unit #122, situation that has been happing before and was fixed by the maintenance personal. CM ask Ms. Footman was happen she say that anything was fine in her unit, however based on CM observation , the bathroom tub was wet , signs that someone recently took a shower but the floor was dry. Ms. Footman denied having any flood in the unit at that moment. On 11/27/16 CM went to conduct the Safe Sleep inspection with the DHS Compliance Analyst Jeanette Chirico, while in the second floor we went to unit #222 assigned to Ms. Tiana Footman and her three children.
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Introduction - If you’re an aspiring Airbnb host, it is of paramount importance that you ensure all your renters are comfortable in their temporary lodgings. That means making sure the listed property is warm, secure, and, above all else, clean. Keeping your rental property clean can be a difficult task, especially as some travelers can be a tad more careless than others, but it must be done if you are to satisfy clients and maintain a good reputation on Airbnb. In order to help you keep your tenants comfortable for the duration of their stay, I have prepared this list of some of my top tips for maintaining a tidy Airbnb space.
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The purpose of this report is to find solutions to the prevailing issues in Ritz Carlton like an increase in absenteeism, demotivation, a decrease in productivity level as well as discrimination, underpay and conflicts arising between team members. For the purpose of this assignment, the focus will be on providing recommendations to improve the culture, working environment, structure, motivation of employees and strengthen team-working. Ritz Carlton is using a hierarchical and centralised structure, first of all, different type of structures will be proposed to find the right one.