Telephone Communication Skills Essay

Introduction

Modern technology provides faster and efficient ways to communicate with others. Communication undergoes constant change with the emergence of advanced technologies and this necessitates developing diverse set of competencies among the learners. In the globalized era telephone skills have become the core of competencies in every field of activity, engineering, science, technology, trade and commerce for instantaneous communication. Hence developing effective telephone communication competencies is imperative for result oriented interaction in the business world. Though telephone conversation plays a crucial role in the professional life of engineers many of them fail to acquire requisite competencies, as emphasis on the use of telephone not been given due credence in the English as a second language (ESL) curriculum. Consequently the engineering graduates encounter a variety of problems while speaking over the phone.

Developing English language proficiency

Professional environment necessitates professional standards in all forms/channels of communication. As telephone plays a crucial role in the world of work, the engineering graduate should also need to be equipped with strong telephone conversation skill.

Objectives of the study:

This study has been undertaken

1. To seek to understand the special nuances of the telephone skills and etiquettes

2. To gain a fair knowledge of common phrases used for telephone tasks in work places

3. To identify the skills related to areas and possibly reinforcing these skills.

Method

The sample population consists of 55 students of third year Electronics and Communication Engineering department. A pre-test was conducted to identify the level of proficiency of the learners. The students were divided into pairs and were asked to perform role plays on different professional settings such as making appointments, enquiry and seeking