Dhaba Culture

Case Study
On
Dhabas: The essence of Indian Culture Symbiosis International University
Symbiosis Law School, Pune
Shashank Kanoongo , Neeraj Pradeep Jha , Kartik Dhir , Saurav S. Dangi
ABSTRACT
Food Industry is one of the largest ever increasing industries in India. It caters the needs of almost crores of people. After liberalization, privatization and globalization, many MNC’s have entered and captured the Indian markets. Westernization has made India hollow of its own culture. But in spite of this, there is still something which holds the Indian culture – Dhabas.
By this case study we plan to uncover the reasons for its eminent presence in the society. Also it shows how Dhabas are catering to the needs of majority of the population with

Though no records can be cited as to the first Dhaba, it can reasonably be assumed that such restaurants first flourished along the Grand Trunk Road which ran from Peshawar in the Punjab (now in Pakistan) through Amritsar and Delhi to Calcutta. Earlier frequented only by truck drivers, today eating at a Dhaba—urban or roadside—is a trend. Thus, Dhaba has become a part of the culture of the Indian people.
INDIAN CULTURE –
Dhabas depict Indian cultural significance.
LOCATION –
Dhabas are all over the place. It is found at those corners where customers are unable to find any restaurants. Availability is a great benefit for the Dhabas. They were normally found on highways, truck and bus stops etc. but now they have started business in cities also.
ORDERING METHOD

Sanitation is a major problem for Dhabas. Dhabas have to counter this problem in order to compete with the MNC’s.
Management Problem –
Dhabas do not follow any management hierarchy and hence management is one of the factors of the downfall of importance of Dhabas over this period of time. No Bills, No proper way of performing activities lead not only to delay in time rather also discourages customer satisfaction.
Queues and Waiting –
Queues have become a very part of Dhabas. Due to improper management there are delays in orders leading many customers waiting for food. Though customers had to wait for their orders they are guaranteed of tasty and delicious food.
Illiteracy –
Illiteracy is a major demerit in the functioning of Dhabas. Due to the illiteracy the owners and workers of Dhabas lack in business management and professional skills. They find it difficult to deal with changes in the business environment.
Child Labour

OPPORTUNITIES –
Expansion –
Dhabas have a great opportunity for expansion. Quality and cheap food will allow Dhabas to make their existence not only on highways but inside cities. Exapansion will help them increase their channels and attract more