Case Study: DHL

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Question 1 a) DHL Worldwide Express was founded by three young shipping executives, Adrian Dalsey, Larry Hillblom, and Robert Lynn, by combining their last names as the company name (DHL). DHL is the world’s oldest and largest international air-express company. It is a privately held worldwide delivery service comprised of DHL Airways and DHL International. It began as an air-courier service from California to Hawaii since 1969 and then the firm has grown and dominates the global express marketplace by delivering over 70,000 destinations in 227 countries. DHL delivers small and heavyweight parcels to destinations from Middle East and Pacific Rim countries to Europe and Unites States (DHL Worldwide Express - Company Profile, Information, Business Description, History, Background Information on DHL Worldwide Express). The company started to expand their service which focused on further developing international services through early 1970’s, first to Philippines then Japan, Hong Kong, Singapore and…show more content…
(Additional Services, 2015). c) Competitors of DHL are Federal Express (FedEx), United Parcel Service (UPS), The People Network (TNT), and United States Postal Service (USPS). However, DHL has a minor partnership with USPS that allows DHL delivering small parcels and packages through USPS network. For the only one international delivery companies that provide overnight service. DHL was once the third largest courier behind FedEx and UPS. In 2008, DHL announced the restructuring plans for its United States network, including entering into a contract with UPS for air freight operations. According to Sara Arrhenius; (Liu & Yuanyuan, 2012), DHL’s main competitor are UPS and FedEx and TNT is another significant competitor. The table below shows the comparison among these four

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