The main motivation for people to travel are to experience and taste he food and drinks that can provide a lasting memory in their lifetimes the reasons people travel because they want to experience the food and drinks of other places and also know their culture. The unique trips will make the traveller remember every detail of moments that they have at the destination. From the tourist view of experience, food consumption in tourism can be conceptual distinguished into ‘supporting consumer experience’ and ‘peak touristic experience’ as (Quan & Wang, 2004)
For example, customers when they book hotel stay they can be given the option of personalising their stay through various options like choice of welcome drink, temperature in the room and television facilities in the room. Once the customer has entered these data in the database of the hotel, hotels can create personalised experiences for the customers, making their stay memorable and unforgettable in the true sense. This is an important manner in which hotels can connect with their customers, because personalised experiences are something that helps companies to retain and expand their customer
The hotel 's food and beverage department can complement the hotel 's business and expand its success. Catering is part of a restaurant, hotel, or event planning event that serves food and refreshments for weddings and other celebrations. The food and beverage department is best positioned to provide lasting memories to its guests and create a viable revenue base for affiliates. Therefore, the food supply department is very important. So in the transport process, the food safety department for the food and beverage sector, what kind of obstacles will happen?
So, the hotel should plan and design a resolution, say design a position for customer care services working around the clock. After this is implemented, the hotel should monitor the progress to ensure the plan has a good outcome or not. In this way, there would always be someone assigned to cater to customers’ requests while not being an obstacle to checking-in services. Task 5 On the Rizqun International Hotel website, the information that can be found are the location, services and facilities, meetings and conferences, premier club floor, rooms and suites, promotions and contact information. Thse information is useful for the customers as they will be able to find out what the hotel offers and if it suits the customers’ wants and needs.
A hotel manager carries out a large amount of functions in order to guarantee the maximum comfort for the customers. When you are a hotel manager you have to plan, organize and co-ordinate the functioning of the hotel. HOW DO YOU BECOME A HOTEL MANAGER? The necessary studies to become a Hotel manager can be achieved in to different ways: 1. A University degree: - You can study
Nowadays hospitality and tourism industry is one of the main industry in this world. A lot of people need a place to escape from their routines or even just to stay overnight as they having a business trip to other places. We call these people as customer or guest. Human mobility from one place to another , both in the country and from and abroad is very high. Human mobility is not only related to business activities but also recretional activities.To be sucessful in this industry we need a lot of and loyal customers.
Hilton Worldwide University is best placed to offer programs that are relevant to the current and the future hospitality industry. The programs are offered from a company that is not only active in the industry but has global presence. Additionally, Hilton Worldwide has over 4,000 hotels that can offer attachment and jobs for non-employee students. Immoral activities in the world such as children trafficking are operated in the hospitality sector. The institution will be able to train the management team on issues such as child trafficking awareness and response and collaboration with expert non-governmental organizations to strengthen advocacy and support services to
Marketing strategy The marketing strategy applied by the resort is 4Ps of marketing mix and SWOT analysis. In 4Ps the first concern is product, the core product for our resort is resort suite room which the guest will stay with particular night, we have offer garden room, regular suite, deluxe suite and executive suite. For the facilitating product, we provide customer service hotline, so our guest or people can call to us for any inquiries. We also have spa facilities and service, bar, restaurants, front desk as well as online reservation. By doing this, we can enable our customer to consume our core product.
This is because there a lot of people have described the hospitality industry in different ways. But, the hospitality service industry can refer to the one of a business. This sector has one of goals to generate profit with offering product and service to the customer. The concept of hospitality is the act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly in relation food, drink and accommodation. A contemporary explanation of hospitality refers to the relationship process between a customer and a host.
Explore the concepts and ideas of food and beverage business in hospitality sector ii. Understand the processes and procedures of food and beverage production in hospitality contexts from the sector. iii. Learn business ethics and customer care as well as customer relationship management from star rated hotels iv. Learn food and beverage production quality control standards as well as best practices in hospitality industry v. Conceptualize the role of MICE and conference Tourism in hospitality management vi.