M1022
Advanced Topics in Information System
ITIL vs COBIT
By :
Kevin Trisnio – 1601219510
Class :
LB11
Binus University
2015
ABSTRACT
PURPOSE OF THE RESEARCH is to do a research about IT Service Management (ITSM) which has several types of framework. Specifically, we will be only discussing about two frameworks of ITSM which are ITIL (IT Infrastructure Library) and COBIT (Control Objectives for Information and Related Technology). The discussion of these frameworks includes definition, implementation, and core books. Differences between them will be discussed as well.
RESEARCH METHODOLOGY used in this research is library and internet research. It is conducted by looking for references from textbooks, journals, articles, and Internet.
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ITIL is an integrated set of best-practice processes for delivering IT services to customers. The primary focus is to maximize value to customers (the business) by aligning IT resources with business needs. At it’s core is the basic idea that value is provided in the form of business-aligned IT Services. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business
1.2. Scope
This paper focuses on ITIL and COBIT frameworks which are the guidelines on IT Service Management. In ITIL framework, we will discuss about its evolution, five core books, benefits and tools. The five core books cover each stage of the complete service lifecycle from the initial definition and analysis of the business requirements in Service Strategy and Service Design, through migration into the live environment within Service Transition, to its live operation and improvement in Service Operation and Continual Service Improvement.
In COBIT framework, we will discuss about its evolution, four domains, and business objectives and analyse how it works. We will do the comparison between ITIL and COBIT in five areas, including function, specific area, issuer, implementation, and consultation
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(Boundless, 2015)
2.6 Definition of Information and Technology Governance
IT governance (ITG) is defined as the processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals. IT demand governance (ITDG—what IT should work on) is the process by which organizations ensure the effective evaluation, selection, prioritization, and funding of competing IT investments; oversee their implementation; and extract (measurable) business benefits. (Gartner, 2015)
2.7 Definition of Knowledge Management
Knowledge Management (KM) is a process that helps organizations manipulate the important knowledge that is part of the memory of the company, usually in the form of unstructured format. (Sugandi, 2010)
2.8 Definition of Business
Business also known as an enterprise or a firm, is an organization involved in the trade of goods, services, or both to consumers. Businesses are prevalent in capitalist economies, where most of them are privately owned and provide goods and services to customers for profit. (Cram101, 2014)
2.9 Definition of
Possible managers may interact with software as well in case possible changes are required. The business units that will be involved with the solution are the accounting department who handle the financial aspects of the project, possible IT department who manage the technology solution and most importantly the managers of Berlasco Court who handle daily operation. Redesigning the following business processes will provide benefits this can be
The YMCA’s methods of capturing and preserving the interests of its target audience remains almost exclusive to its overall brand. Although the organization’s prosperity is greatly due to strategic planning and the overall uniqueness of the establishment, the YMCA must still consider the challenge of neighboring businesses willing to compete. Two of the YMCA’s biggest competitors may include Fitology and Planet Fitness. Generally, each business exhibits its own unique standards of services, equipment and resources, and overall culture that are explicitly specialized to its objective.
Introduction Chapter three will provide the reader with research methods and procedures that were used to conduct this thesis. The research methods and procedure section will be described in details how the student researcher obtained the data. Research Methods and Procedures The significant aspect of the research process consists of various peer reviewed research journals, published books and web based news articles. All of the sources gathered to compose this thesis were within the last five years, on what prior researchers have done regarding recruiting Asian-American police applicants.
Week 2: Aligning Risks, Threats, and Vulnerabilities to COBIT P09 Risk Management Controls Lab #2 Lab Report File: Risk Management – IS355 Sherry Best Nicole Goodyear January 23, 2018 Describe the primary goal of the COBIT v4.1 framework. Define COBIT. The purpose of COBIT is to provide management and business process owners with an information technology (IT) governance model that helps in delivering value from IT with understanding and managing the risks associated with IT. COBIT also bridges the gaps between control requirements, business risk, and technical issues.
INTRODUCTION The application of information, expertise, tools, and procedures to project activities to meet the project requirements is known as project management (PMBOK 2008). Alternatively, project management is the process in which projects are well-defined, planned, supervised, organized and conveyed such that the agreed features and requirements are fulfilled (APM BOK 2006). Success of IT projects is very much dependent on providing the anticipated product at the projected time, within budget, its desired performance levels, acknowledged by the client, offering at least the minimum agreed functionality i.e. meeting customer satisfaction, and delivering the promised benefits (Dalcher and Brodie, 2007).
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After reading the case study of the PCNet Project, we will examine how critical success factors apply to the case study. The first area is setting clear objectives for risk management. With this factor we set strategic, financial, operational, and other objectives during the strategic and annual planning processes and throughout the year for a company. With these objectives we need to ensure that there is the process of identifying risks to our objectives, evaluating the impact of those risks and choosing a response. Some of the actions the company needs to be ready to respond to are avoidance, mitigation, or acceptance.
1.2.3 Strategies • Review IT organizational structure • Review IT policies and
The references used in this study will be used to build knowledge on the subject, and to identify
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Even though we completed this assignment at the beginning of the term, I still was able to learn from it as the term progressed. Throughout the other assignments I still had minor mistakes within my annotation but I believe towards the end I began to understand the concept more when I
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