Difference Between Shortell And Kalunzy

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Anne, There is no guarantee that there will not be problems in an organization. As you said, changes bring about issues especially the unknown. However, as the CEO and leader of an organization, he or she should be able to educate and keep everyone aware of why the change is important (Burns, Bradley, & Weiner, 2011). The key to quality care is to take all necessary measurements to impact all areas in the health care field.


Burns, L.R., Bradley, E.H., & Weiner, B.J. (2011). Shortell and kalunzy’s health care management: Organization design and behavior, sixth edition. Cengage Learning.
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