COMMUNICATION
INTRODUCTION
An organization has to design the direction of communication flow to ensure uniformity in dissemination of information and to establish accountability. This direction is designed to channelize the flow of communication either from top to bottom, bottom to top or on same hierarchical levels. This flow is called the direction of communication.The word communication has been derived from Latin ward “communis” which means common. Thus communication means sharing of ideas is common. It can be defined as exchange of facts, ideas, opinions or emotions between two or more persons to create a common ground of understanding.According to David.Berlo -It is the process of exchanging and generating and transmitting meanings between two or more individuals.
This project has been taken from the module 5.2Any nurse who wishes to be an effective care giver must first learn how to be an effective communicator. Good. communication skill enable nurses to get to know their patients and
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Two facilities participated in 6 month case studies using field observation, shadowing and depth interviews .In one facility, the dominant pattern of communication was a vertical chain of command between the care providers, characterized by the thin connection and limited information exchange. The second facility used an open communication pattern between medical and front line staff. The authors saw higher levels of information flow, cognitive diversity. Thus pattern of communication between care providers in nursing facilities have an important impact. By Cathleen
While understanding communication between nurses is important, similarly, communication is also important to the nurse and other disciplines. I was able to witness effective communication between disciplines that focused on the patients’ health. One example of this was pertaining to a patient in the ICU room. The respiratory therapist discussed the patient’s current situation with the hospitalist. The nurse I was shadowing used successful communication with the CNA on duty to help assist with the patient’s current needs at that particular time.
The nurse must be able to communicate with an interdisciplinary team to advocate for their patient and to advance the plan of care. The nurse must also be able to successfully communicate with their patient to provide teaching and comfort. The nurse must remember that an important part of communication is listening to the needs of the patient and their families. Manager To be an effective nurse, one must be able to assume the role of manage, delegator, and coordinator of care.
‘Discuss the communication methods that nurses use to understand and respond to people’s personal and health needs.’ “Use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs” The Nursing and Midwifery Council Code 2015 (NMC) aims to guide nurses on what is expected of them, to help them apply the best practice available when providing care for their patients. It is what every nurse should strive to achieve. An extract from the NMC code states “Use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. This essay will discuss factors that can impede effective communication, and in doing so, discuss some of the different methods of verbal and non-verbal communication techniques used by nurses
Nurse’s role has a unique contribution in the interprofessional team. The interprofessional team are group of individuals in a various healthcare disciplines communicating and working together towards common goals to provide quality, individualized care for patients. Each team members from different profession and occupation collaborates, supports, enhances, and provides knowledge, skills, and attitudes to coordinate processes and interventions. Nurse’s offers specialized service to society to meet the health care needs of their clients.
“To do what nobody else will do, a way that nobody else can do, in spite of all we go through; that is to be a nurse,” was once said by Rawsi Williams. Unfortunately, not everyone gets to witness the amazing work of a nurse because of the constant negative portrayal of nurses in the media. The work of a nurse tends to be over looked every day in the media. “Nurses are nursing against the odds— striving to provide safe, high-quality, effective care in a healthcare system that is being savaged by obscene cost-cutting, nurse shortages and gross misrepresentation through media stereotypes,” said best by Ian Peate (Peate, I., 2016). The media’s perception of nurses is completely wrong.
1.1 Identify the different reasons people communicate • To express wants/needs • Being social with peers • Asking questions • To express emotions and feelings 1.2 Explain how communication affects relationships in a work setting Communication is vital in a care setting, it can affect all aspects of care. In particular, communication can affect the relationships with service users and other colleagues. When effectively communicating with colleagues, managers or health professionals, will ensure that ideas and opinions are understood. In a care setting, it is a requirement to use teamwork and communicate effectively.
Medical Assistants are there to help patients reach their needs. A medical assistant understands the need for effective communication and applies it in their field of work. They know the importance of knowing how to read the non-verbal messages patients make and respond to the needs they express. These include gestures and facial expressions (Bonewit-West, K. 2009). Knowing effective communications skill help the Medical assistant to observe with close attention to the patient and their needs.
Communication is the process of transferring of information. Viswanathan (2010) says communication can take many forms of verbal and non-verbal methods which may include speaking, writing, gestures, expressions, listening and body language to name a few. All of these things should be taken into consideration to ensure an effective means of sending and receiving information. How and what information is sent may not be received in the same manner intended.
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
The second key aspect related to expertise,the nurses must have technical skills in order to provide effective and safe care. The third aspect mentioned that nurses must have communicative capabilities. The nurses serve as spokespersons for patients who are often in vulnerable positions. The nurses are easily accessible and can act as a link between the patient and other professions.
According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.
Communication is an inevitable aspect of life. It is an event which happens almost every second of every day. Communication is an act of giving and receiving of information—desires, needs, perceptions, knowledge, etc.—of two or more persons through orthodox or unorthodox methods which can either be intentional or unintentional (de Valenzuela 2002). There are numerous types of communication and one is interpersonal communication. Interpersonal communication is one of the communication fields that several studies have focused on.
Phases of therapeutic relationship: Pre-Orientation: • This is a phase in which a nurse goes through before the actual interaction with the client. • This phase begins when the nurse is assigned a client to develop therapeutic relationship with him, till she goes to him for interaction. • Reaction of the nurse in pre- interaction phase . • The nurse feels and thinks about the client before interaction according to her knowledge, fears and mis-concepts • Express feelings of inadequacy and fear of hurting or exploiting the client .
PSB Academic Chen Zongbin 4655679 Reflective journal Communication flow are affected by three factors, individual, organization, culture. In the business communication, these three factors are described as interpersonal communication, intercultural communication and organizational communication. By handling problems that bring by these factors, the communication within the group will be more efficiency. In a group working, an effective communication can help us have a better understanding of others’ opinions, this is the fountainhead of productivity and efficiency.
Introduction: Communication is sharing process which involves expressing ideas, thoughts, feelings or sending the right message that is also being correctly received and understand by the other person/s who is receiving it on the other end. We all communicate with others in our lives. We communicate with our families, when we go shopping, at school or college or chat with friends. Communication with others is a natural part of life.