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Discount Sportswear Case Analysis

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We would first like to thank you for taking the time to communicate to us why our service did not meet your expectations. We value your feedback. We here at Discount Sportswear, a proud subsidiary of Pretend Company, take pride in our product quality and seek excellence in customer service. We understand that you have received the wrong product in error and have already starting return shipping on the merchandise. We apologize for any inconvenience this may have caused. Upon reviewing your feedback we feel that you have every right to expect accurate and timing shipping. In light of the error we have opted to offer you one of two solutions. First offer is to send your original order as requested and a 47 NHL Clean-Up Cap free of charge. Alternately,

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