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Does Communication Improve Bratton's Performance?

278 Words2 Pages

Communication is key and by re-vamping the internal communications style and playing a video message, instead of using a memo, Bratton brings himself ‘and his opinions closer to the people he had to win over’(Kim & Mauborgne 2003, p. 62). Bratton also uses this more open communication approach to improve the motivation of station commanders and by extension the entire police force who report to them, by producing his Compstat data in meetings for the station commanders it gave Bratton and his senior team an overview of theirs and the entire department’s performance (Kim & Mauborgne 2003). Although arguably the commanders were feeling quite pressured during these meetings, you cannot argue with the results he was able to achieve from them.

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