Front Office Essay

The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. A hotel’s front office is where guests are greeted when they arrive, where they get registered and assigned to a room, and where they check out. It’s almost the most important department as it often offers contact with customers.

Financial department’s role is to record financial transactions, prepare and interpret financial statements, and deal with cost accounting and cost control.

The responsibility for sales& marketing department is to sell the hotel facilities and services to individuals and groups. They sell rooms, food, beverage or special service such as massage and

Changi and Senai International Airports are easily reached from Double Tree by Hilton Johor Bahru Hotel.

Competitiveness

There is a high competitiveness surrounding Double Tree by Hilton Johor Bahru Hotel as there are a lot of hotel located at Johor Bahru.

Double Tree by Hilton Johor Bahru Hotel has a higher advantage compared to the other hotel as it is situated at the Central Business District which is the centre of the Johor Bahru within walking distance to Singapore custom.

The first competition for Double Tree by Hilton Johor Bahru Hotel is the Thistle Hotel located nearby Double Tree by Hilton Johor Bahru Hotel It is a popular hotel as compared. The price range and food offered is almost similar same. So Thistle Hotel is a big competition to it.

Supply

The hotel mostly gets their supply from the local. It is usually cheaper compare with foreign suppliers because it is from local suppliers. The hotel will receive the ingredients or foods more efficiency and more fresh. It can guarantee the quantity and quality of the ingredients and will avoid the mistake.

Customers Relation