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Dual Roles Of Case Managers

465 Words2 Pages

As a managed care organization manager, over a team working in the case management setting, communication is paramount. Case managers have a very challenging role. Not only are they responsible for being a patient advocate; but, they also have fiduciary responsibilities to the organization. The case manager is to ensure that patients’ needs are met, while at the same time, ensuring utilization of resources to meet those needs are the most cost effective. In order to perform this dual role, the case manager must possess sharp skills in communication. Anderson, Helms and Kelly (2004) wrote, “Communication underlies all of case management.” Case managers take a holistic, multidisciplinary approach to meet patients’ needs. This requires

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