Benefit Of E-Government Essay

As evidenced by its implementation by governments around the world, e-Government can benefit both rich and poor countries alike. E-Government can be an especially powerful and important tool for cities in developing countries. These cities face a number of challenges (e.g. poor public services, unemployment, housing, crime and violence, health, education) that will only grow burdensome as cities grow.

E-Government can help developing country cities confront these challenges and improve overall governance. For example, it can open new opportunities for city and local governments to engage in governance by requiring reforms of underlying working processes. It can also advance local democracy by improving access to information and deepening citizens’ participation in the policymaking process.

E-Government helps improve efficiency in government. ICTs are a necessary enabler of reforms to the ways in which public administrations work. Improving internal operating systems—financial systems, purchasing and payment arrangements, internal communications and sharing of information—and program processing and delivery arrangements can generate operating efficiencies and improve performance.

b. Enhanced quality of service has been a major component of public administration reform over the past two decades, and the use of ICTs to generate improvements in services has been a primary driver for e-Government activity. In particular, the use of the Internet has given a major boost to customer focused, seamless services, which aim to transcend the structure of public administrations. Online services are increasingly seen as part of a broader services strategy, with benefits to customers and improving efficiency. As users of public services are often obliged to interact with government, user dissatisfaction with the quality of government services can quickly become a major political