E-Government In The Public Sector

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E-government has become a popular focus of government efforts in many countries around the world. Many of these countries have proceeded to implement and adopt their E-government systems and services. It reflects the intention for public organizations and governments to take advantage of the communications improvements made possible by the Information and Communication Technology (ICT) revolution. E-government is adopted with the purpose of improving the services and delivery provided by the government to its citizens (Imran and Gregor, 2007). E-government services systems aim to provide many benefits such as improving the processes and operations of government services and enhancing information sharing between the government and public. It…show more content…
Many governments around the world follow this phenomenon hoping to reduce costs, improve services delivery for citizens and to increase effectiveness and efficiency in the public sector. E-government represents an essential change in the whole public sector structure, values, culture and the ways of conducting business. In fact, there are many definitions for the term e-Government and differences reflect the priorities in the government strategies. Moon and Norris (2005) provides a simple definition that e-government is perceived as "means of delivering government information and service" (p.43). Isaac (2007) defined electronic government as government 's use of technology, particularly Web-based Internet applications, to enhance the access to and delivery of government information and service to citizens, business partners, employees, other agencies, and government entities. Similarly, Fang (2002) defined e-government as a way for governments to use the most innovative information and communication technologies, particularly Web-based Internet applications, to provide citizens and businesses with more convenient access to government information and services, to improve the quality of the services and to provide greater opportunities to participate in democratic institutions and processes. Moreover, Carter and Belanger (2005) defined e-government services as the use of ICT to enable and improve the efficiency of the…show more content…
These models have evolved over the years and came as a result of persistent efforts towards models’ validation and extension that took place during the period each was presented to the research community. Most notable amongst these models are the Theory of Reasoned Action (TRA) (Ajzen & Fishbein, 1980), Theory of Planned Behaviour, (TPB) (Ajzen, 1985), Technology Acceptance Model (TAM) (Davis, 1989), Extension of the Technology Acceptance Model (TAM2) (Venkatesh and Davis, 2000), Diffusion of Innovation Model (DOI) (Rogers, 2003), and Unified Theory of Acceptance and Use of Technology (UTAUT) (Venkatesh et al., 2003). UTAUT is one of the latest developments in the field of general technology acceptance models. Like earlier acceptance and adoption models, it aims to explain user intentions to use an Information System (IS) and further the usage behavior. Venkatesh et al. (2003) created this synthesized model to present a more complete picture of the acceptance process than any previous individual models had been able to do. Eight models previously used in the IS literature were merged in an integrated model, all of which had their origins in psychology, sociology and communications. These models are the TRA, TPB, TAM, TAM2, the Motivational Model of Computer Usage (MM) (Igbaria et al., 1996), the Model of PC

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