E-Tourism Literature: Influence In The Tourism Industry

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CHAPTER TWO: LITERATURE REVIEW
2.1 E-tourism literature
2.1.1 Definitions about E-tourism
The tourism industry is a consumer of a diverse range of information (Cho, 1998) and the main user of these technologies (Reinders & Baker, 1998). The technologies have affected the way tourism organizations conduct their business and, in particular, the way organizations distribute their tourism products in the marketplace (Buhalis, 1998; Buhalis & Licata, 2002).
The Internet is the most important innovation since the development of the printing press (Hoffman, 2000). There have been significant innovations, such as the railroad, electricity, the telephone, the automobile, the airplane, radio and television, which had the widespread impact on both business and everyday life (Barwise, Elberse, & Hammond, 2006). However, the Internet combines many of the features of existing media with new capabilities of interactivity and addressability; thus, it transforms not only the way individuals conduct their business with each other but also the very essence of what it means to be a human being in society (Barwise et al., 2006).
Electronic Tourism (E-Tourism) is the application of ICT in the tourism industry,with E-tourism all processes and value chains in the tourism, travel, hospitality and catering industries were rereflected by digitization (Buhalis, 2003). At the strategic side, E-tourism applies ICT for maximizing the efficiency and effectiveness of the tourism organization and it cover

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