Communication In The Workplace: A Case Study
Introduction
According to Kadian-Baumeyer, K. (2018) behavioral theories in management affect the workplace in constructive ways leading to a more productive workforce. Behavioral theories have been associated with Elton Mayo's Hawthorne who looked at the employee and factors that affected them in their work. Hawthorn (1955) effect is a reactivity type of theory, it simply refers to any short term increase in productivity that may occur in an organization as a result of being watched or appreciated. The appreciation may not be financial in nature, but just by showing a caring nature will increase productivity.
Why do managers so often fail to communicate effectively to others in an organization?
According to Lang Schramm, W. (1967) communication is what people do and it has no meaning if
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Considerate
6. Complete
7. Courteous
1. Clarity
Managers tend to use complex language whilst speaking to workers; making communication difficult causing the obscurity of priorities and blurred vision. It is note worthy to infer that clarity is essential for effective communication.
2. Credibility
A major reason for failed communication is distrust between managers and workers; managers sometimes tell outright lies, twist words and covers up problems. Worker’s therefore question the creditability of the manager and don’t trust what is being communicated to them; the end result, breakdown in communication.
3. Concrete
Also, some managers tend to provide their staff with generic information which in turn causes the workers ability of understanding to be compromised. Managers who communicate illogically give unclear explanations which in turn cause confusion on what the manager actually means.
4. Correct
Offensive words from managers also cause workers to hear distorted primary messages which can hamper them from accomplishing set goals. If the language is inappropriate the worker shall not be able to understand the manager and then communication fails.
5.
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