Conflict Resolution

CONFLICT AND GRIEVANCE HANDLING

Conflict is inevitable in an organization which may occur between different work groups, individuals, stakeholders, suppliers, customers etc. Conflict in workplace frequently arises due to incompatibilities in the goal between groups or individual ,differentiation, task dependencies, scarce resource and so on. Conflict in organization is also known as disagreement between two or more parties in work related issues.

According to New storm and Davis Conflict is any situation in which two or more parties feel themselves in opposition.

According to Robbins and others Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something

This type of conflict directly hampers the organizational performance as the groups involved in conflicts are more focused on winning over their competitors then achieving organizational objectives.

4)Inter organizational conflict Inter organizational conflict is simply an interactive conflicts that occurs within the organization. The main root of inter organizational conflict can be structure, policy and practices, competition and so on. This type of conflict may occur when there is high level of competition between two firms which may results to merger, takeovers and acquisitions of one another firm.

According to Gross and Guerrero,2000 inter organizational conflict must be handled in a positive way so that it will be beneficial to the organization. Unethical practices should be discouraged or should be avoided by an organization to resolve such conflicts.

The different approaches to conflicts are as follows:

1)Traditional

It is incorporated since 1966 as private company and converted into public limited company in 1993, BPC has a track record of pioneering multi- faceted capacity building initiatives in hydropower development.

2.3 REAL LIFE CASE ISSUES:

Going through the past record of BPC there was a major issue of employee dissatisfaction regarding the salary issue. In the BPC there is existence of trade union which looks after the overall welfare of the employees as well as the trade union also looks after conflict management, grievance handling and possess the role of arbitrary which is moreover the breeze between employee and the management. The trade union was not influenced with any of the political parties as they were operating through the solid unity of the employees which enhanced their collective bargaining power as well. At the beginning phase the union had a good relationship with the management and there were no such big issues and the unions and the management were working hand in