Electronic Word Of Mouth Advantages And Disadvantages
2.1.2 Basic elements of word of mouth:
• Educating persons about your products and services.
• Identifying persons most likely to share their opinions.
• Providing tools and instruments that make it easier to share information.
• Studying how, where, and when opinions are being shared.
• Listening and responding to satisfied and dissatisfied persons as well as neutrals.
2.1.3 Types of word of mouth Buzz Marketing: Attracting much attention on entertainment or news to allow people to talk about your brand. Viral Marketing: Developing amusing or informational messages that are designed to be passed along in an exponential fashion, often electronically or by email. Community Marketing: Shaping or enhancing niche communities
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2.1.6 Advantages and disadvantages of electronic word of mouth: The growing usage of the Internet has led to the development of electronic word of mouth. Word of mouth strategies have become more simple and rapid via technology, in particular the Internet (Trusov et al., 2009). In addition, the advent of mobile devices has made electronic word of mouth more and more convenient, as they permit people to surf the Internet from anywhere and at any time. As with traditional word of mouth, this new method of conducting word of mouth has some advantages and disadvantages for both consumers and …show more content…
People can reach nowadays more information about the products and services that they are intending to buy. Consumers can either search for marketer-generated information or the information generated by other consumers. In addition, both consumers and marketers can post visual instruments via the Internet, such as images and videos. On the one hand, this is a great opportunity for marketers to release their products and services in a cost-effective way; and, on the other hand, this gives consumers an opportunity to get visually-supported information which will, in turn, help them to make better decisions. Furthermore, the Internet provides a convenient way for marketers and consumers to communicate with one another. While consumers can contact the companies at any time through their official websites, thanks to social media, companies are now able to contact the consumers at any time. This opportunity for communication can be advantageous for both consumers and marketers; for instance, consumers can announce their demands and grievances or marketers can get consumers’ opinions about their new products before their release into the
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