Key Elements Of Operational Quality Management

management to ensure that all elements of operational management are linked with different aspects of management to ensure that the firm is operating at its optimal level.

One of the aspects of operational management is quality management. According to Menezes (2012), quality management is defined as the operations that ensure that all activities, strategies, tasks and operations in a firm are geared towards attaining and maintaining a benchmarked level of excellence. In this regard, quality management ensures that all the elements of operational management are working according to the set standards and benchmarks of the firm. As an element of operational management, quality management is seen as a tool not only for enhancing product output,

All of them are inter-playing important roles in enhancing the productivity through the successful operational management. Enterprise resource planning (ERP) is a popular and comprehensive system to manage the resources throughout the production process. Capacity Management is effective to accommodate the change in the demand and requirements of the service and products among various periods of time. This concept is applied among several areas, including design, effectiveness, materials and quality. Forecasting refers to the promotion and marketing activities in order to foresee the project the sales in terms of the new products. Lean system takes a comprehensive system to establish the effective operational system throughout taking the waste away. The last but not least, the total quality management is very crucial in terms of the entire operational management. Since it provides a huge possibility for enhancing the productivity and capacity for eliminating the costs. All these elements show the different concepts that have been adopted by firms around the world to maximize the resources and profits that they get from effective operational management. The need for eEnterprise resource planning shows the need for firms to enhance their management techniques to ensure that both

Jex and Britt (2008) describe employee satisfaction as the means and methods that employers use to enhance flexibility and work productivity in the firm. While most scholars define employee job satisfaction with contentment in mind, Hulin and Judge (2003) have argued that job satisfaction includes a psychological element of response to the physical conditions in the work environment. In this regard, Hulin and Judge (2003) argue that job satisfaction must include the psychological responses that an individual’s job creates. Cognitive assessment of the job is essential in determining the job satisfaction scale according to this definition. This is an argument that Kwok, Cheng and Wong (2015) have justified in their study. In their study among Chinese white collar workers, it was evident that elements such as family emotional support played a big role in employee job satisfaction. Kwok Cheng, and Wong (2015) explain that psychological capital and job satisfaction are closely linked. In this regard, job satisfaction encompasses elements concerned with emotional and psychological