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Emirates Airlines Cultural Diversity

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9. THEROLEOFTHEHUMANRESOURCESDEPARTMENTIN MANAGING CULTURAL DIVERSITY INTEGRATION
HRM has crucial role in managing cultural diversity in the working environment. This is even more important in the airline industry with so many passengers from so many different countries, demanding travelers and people who now can experience traveling at lower cost than ever before.
9.1. Leadership Program
Emirate Airline has completed Rolls-Royce leadership training. The management of cultural diversity doesn’t come only from the executive or from the HR department alone. The HR department needs to ensure that its employees at management level fully integrate the concept. Emirate Airline has recognized and awarded 16 local UAE employees with the Rolls-Royce …show more content…

Emirates also provide the headpiece for the ladies and this has to be worn at specific times during the flight and also always worn in public during boarding and leaving the plane. By introducing this hat as part of the lady uniform, Emirates Airline make a statement that they are a Middle Eastern company but also show cultural diversity integration because even non Middle Eastern employees have to wear the same hat.
9.4. Staff Grooming
Emirates Airlines’ company is very strict in regard to grooming rules both for male and female flight attendants.
The staff is getting a full day training session on grooming to make sure they display an impeccable image and dress immaculately in their uniform. Every employee receives from the HR department a manual with all the rules related to their work. For grooming it is very detailed, from head to toe. It explains the nail polish color ladies need to wear and that the shade must be either French style or the same shade color than the lipstick they wear.
For the male staff it explains that hair must be kept short and clean, men must
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shave clean before boarding and cut their nails short. No employee male or female can have visible …show more content…

2. Do not touch other people 's head. The head is considered sacred because it is the source of wisdom and spirit. 26
3. Feet are contacted with the ground, so is thought to be dirty. At the bottom of your feet to someone can be interpreted as an insult.
4. Take off your shoes before entering a temple or a home.
Nonverbal communication in China
1. Chinese people do not like to be touching strangers. So do not let any body contact.
2. Chinese tend to smile when they feel difficult or embarrassing. Awkward smile, because China may explain friendly for westerners, but in fact they are embarrassed.
Therefore, nonverbal communication and culture meaning and is interpreted according to the cultural background that happened. Between countries, cultural norms on kinesics vary widely. If you are not familiar with the local body language you might have misunderstood, sometimes misunderstand the local nonverbal signals. This can lead to awkward and uncomfortable situation
10.2. Sources of miscommunication at the workplace
They are 9 common causes of miscommunication in the workplace that can be avoided while every staff is aware of it and HR focuses on training staff on how to handle

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