Introduction Organization behavior studies how people interact in groups. It is used in business to improve the efficiency of workers in a company. Emotions and moods can affect in great part how an individual relates with his co-workers, customers, clients, and superiors. Also, moods and behavior can affect for better or worse how an individual perform his tasks at job. That is why studying the different emotions and moods an individual can experience as well as how to control them and what cause them is so important. To recognize and define different emotions and moods can help during the process of hiring new people for specific tasks as well as it can help increase work productivity and many others. At the same time, people fall in love at work, they get jealous towards colleagues, they can be intimidated by their work or also pride themselves with success. In fact, emotions are present at work as much as in any other sphere of life. Nevertheless, some companies still tend to favor the idea of a rational employee, that is employee who shows no emotions. Fortunately, most of the employers found out that it is very important to hire people that can be emotional. For example – the seller that is enthusiastic about the products he sells might sell much more products and bring more customers …show more content…
It is a sudden storm of emotions. Rapid change of emotions, which has very specific focus and appears on the basis of provocation. Responding to the stimulus that irritates us to release a strong emotional strain. The affects are strong, very intense, but luckily short-lived as their intensity exhausts the whole organism. The affect is always accompanied by significant physiological changes (redness, blushing, accelerated heartbeat and breath, higher blood pressure) and facial expressions. Fortunately, the affection tends to end up as fast as it started thanks to an immediate discharge of
In “Exploring the Managed Heart,” Hochschild observes that modern day labor has developed into occupations that require not only physical labor, but also emotional labor. Emotional labor as a method of profit maximization not only makes the worker’s obligations more ambiguous and more demanding, but also makes workers more susceptible to experience emotional distress. The author argues that the majority labor in the workforce evolved from involving purely physical labor to requiring more, such as emotional labor. Hochschild defines emotional labor as ‘the management of feeling to create a publicly observable facial and bodily display.’
In G. Buchanan & M. E. P. Seligman (Eds.), Explanatory style. Hillsdale, NJ: L Sjoberg, (2006) emotional intellige and job performance, mallin publishersawrence
Explosive emotional reaction out of all proportion to the occasion. Why? Why this unreasonable anger at the sight of others who are happy or content, this growing contempt for people and the desire to hurt them? All right, you think
Children are like a plain paper who can be easily influenced by the environment of their living. The environment can affected the pattern of change in emotions, personality development and social relationship between people. In fact, the children purposely try to develop a better understanding of the environment and explore the world to fulfill their curiosity. At early stage, emotions are personally responses to the environment of surrounding, it can be pleasant or unpleasant that someone usually experienced cognitively, come along with some form of physiology arousal and usually expressed in some form of behavior or action which can be seen. There are primary and secondary emotions, primary emotions included fear, joy, disgust, surprise,
In addition, employees who experience more positive emotions at work make greater contributions to organizational effectiveness and, when people are in a good mood, they are more sociable, less aggressive, and better able to recall positive information (Pinder, 1998). Also, those employees who are more positive possess higher confidence, optimism, self-efficacy, likability, and sociability, which in turn, making them more satisfied with their job and increases workplace achievement (Lyubormirsky, King, & Diner, 2005). Happy employees bring their happiness from the office to their home and they also transfer their happiness from their home to the office (Lyubormirsky et. al,
As nurses, one may experience varied emotions such as happiness, sadness, anxiety, failure, anger and etc. Nurses are programmed to respond to a vast array of emotions. As a nurse leader, it is critical that emotional intelligence come into play. This intelligence helps us acknowledge our emotional instinct and help us to act rational. Emotional intelligence gives us the ability to withdraw our own emotions from a situation to make a strategic decision for the benefit of a patient.
Affective labor is becoming more and more important in many economies and a lot of workers - whether consciously or unconsciously - engage in it. But how exactly is affective labor defined. Affective labor is often also called emotional labor or immaterial labor. Hochschild described the labor of flight attendants and bill collectors in an attempt to give an ample description of what emotional labor is and how it works. According to her "the term emotional labor ...mean[s] the management of feeling to create a publicly observable facial and bodily display; emotional labor is sold for a wage and therefore has exchange value.
Introduction Organizational Behavior is the field of study which investigates the impact that individuals, group and structures have on behavior within the organization. We are born in an organization, we live, we work and most probably we will die in an organization. Yet most of us do not understand how people function, behave and interact between each other within these organizations. We also do not understand if people shape an organization or an organization shapes people. Different people work differently in different situations.
In one of my courses, social organizational psychology, it shaded light on organizational behaviors. In the class, there are many theories to improve well-being of the people in organization. To understand more about it and know how to apply those theories in real life organizational problem, I have a chance to interview my own mother about her problem in the work life. She works at PTT Public Company Limited, one of the most famous petroleum company in Thailand. It is the company which has large number of employees and contains many departments.
It is very important for an effective leader to understand emotions and emotional signs of his subordinates. The reason to that is that some employees might be very emotional
EMOTIONAL INTELLIGENCE Emotional intelligence can be defined as “the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationship” (Poole and Sewell, 2007). This attribute is strongly linked to managing relationships and can play a significant role in team working. Having empathy for others during my teenager years, and always being the one people chose to talk to made me think I scored high in that attribute. However, after experiencing the leadership & employability group project, it seemed I had mislead myself confusing having empathy with what emotional intelligence really is. Blumenfeld et al.
The topic of this assignment is to discuss and analyse what factors affect human behavior and in doing so how human behavior is shaped. But before discussing that, it is important to understand what human behavior is. To define it in a few sentences or words would not be sufficient as human behavior consists of many factors and therefore contributes majorly to who we are as a person. But to put it simply, it is defined as all actions and emotions that an individual portrays in response to the different kinds of stimuli they receive no matter whether these responses are conscious or subconscious and voluntary or involuntary (Merriam-webster.com, 2015).
Before I attend to this class, I think Organizational Behavior (OB) is a concept how behavior affects the management, leadership and relationship among people in an organization resulting from the meaning of OB word by word. Nevertheless, this assumption was changed after I attend the Organizational Behavior class, which has the subject code BUS 314 thanks to my lecturer- Mr. Nguyen Dinh Hoang, who put huge efforts to inspire me to learn this subject. At the beginning of this course, he drew an overview of Organizational Behavior, is a field of study that explores the impact of three determinants: individual, groups and structure of an organization.
Martinez-Pons (1997) continues to explain that the ability to relate behaviors and challenges of emotional intelligence on workplace implementation is a really big benefit in constructing an outstanding team. One of the most usual factors that leads to retention problems is communication flaws that create disconnection and doubt. A leader lacking in emotional intelligence is not able to effectively measure the needs, wants and expectations of those they lead. Leaders who react from their emotions without sorting them can create mistrust amongst their staff and can utterly put their working relationships on the line.
Ethical leadership is related to employee job satisfaction by impacting a positive influence on employee performance (Resick et al., 2011). The ethical leadership also found to increase the intrinsic motivation and job responses (Piccolo, et al., 2010). The willingness of the employee to report any concern and problem also depends on the organization culture and leadership behavior (Brown et al., 2005). It is also studied that a leader with strong ethical traits can affect positively to task significance and autonomy of the employee job (Ruiz, Ruiz & Martinez, 2011). According to them, the followers have willingly perceived the good traits of their leaders and thus good moral, values are practiced in an organization that can shape the overall