Employee Empowerment Case Study
CHAPTER 1
INTRODUCTION
This chapter is focused on the introduction of effects empowerment on job satisfaction among employees at Wisma Perkeso. In addition, this chapter discussed about the statement of problem, research objectives, research questions, significance of study, limitation of study and lastly is definition of terms.
1.1 Background of Study
Empowerment is involves giving employees the autonomy to make decisions and choices approximately about how they go about their daily activities (Carless, 2004; Haas, 2010). Moreover, this is the process of decentralizing decision-making in an organization where managers provide more discretion and autonomy to the front-line managers. Besides, empowerment also may be defined as a procedure
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The genuine involvement attracts people on the hierarchy as much as the ranges above them and then shares the power that is available. Many conventional managers might see employee involvement as the giving away of control since real involvement draws people beings decrease on the hierarchy up to the levels above them and then shares the strength this is to be had (Pun, Chin and Gill, 2011). Empowerment is a vital tool for the enrichment of human resources abilities and skills of mastering their jobs. It is needed to foster employee 's dedication, creativity and independence at workplace. Most important advantages of employee 's empowerment include prompt, easy and effective customer support, less need for close supervision and accelerated experience of self-self-assurance among employees (Kilton, …show more content…
There have been various study conducted on employee empowerment in various sector in Malaysia. More specifically, this study is to test the applicability of employee empowerment in organization that has a correlation to employee satisfaction within the Malaysian organization. This research has its own weaknesses, so future researches are required so there is better improvement than before.
1.5.1 Contributions towards employer: For Malaysian manager in the organization, this study will give them perspectives or views on whether empowerment influences their employee satisfaction. This information and knowledge will therefore, enable Malaysian employer to have a better understanding and higher knowledge of their employee’s perception about empowerment. It will also assist employer to better manage their employees to enhance their individual and organizational satisfaction.
1.5.2 Contributions towards employees: This study will help the employees to have a better knowledge and understanding on how employee empowerment can affect their job satisfaction towards the
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