Job Performance And Motivation Essay

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CHAPTER 1: INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The aspects related to employee’s job performance have been a concern of all times, but especially of the contemporary society, regardless the field of activity. Performance is defined as the output and accomplishments of a worker, which are acknowledged by the organization or system in which he works (Robbins, 2004). Many studies have focused on analyzing performance and also to determine what are the factors that contribute to achieving it. One of the opinions (Shah, et al., 2011) concludes that Performance = Abilities + Opportunities + Motivation. In this case, motivation is seen as what its general definitions state, more precisely ‘those psychological processes that cause the arousal, direction, and persistence of voluntary actions that …show more content…

We have to apply every possible tool for enhancing the efficiency of the civil service considering the incentive systems and administrative culture in Zambia. As field level civil servants are responsible for implementing government’s all development programs and providing services directly to the common people, success and failure of Zambian government in ensuring quality public service delivery and improvement of performance depends on the sincere efforts of its human capital posted in the field level. A large number of studies have been conducted on the effects of motivation and ability on performance in the western countries, but little information is available in this realm regarding developing countries like Zambia. Particularly, there is no study of Job Satisfaction found regarding the perceptions of the officers who are posted in the field administration level (non-managerial staff). Recent public management research has started to emphasize the need to study how public organizations’ unique characteristics affect employee attitudes, behaviors, and decision making (Yang and Pandey,

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