Ericsson: Use Of Technology In Business Communication

Table of Content 1 Introduction of the Organization “Ericsson” 3

2 Use of Technology in Business Communication 4

2.1 Email 4

2.2 Mobile Calls, VoIP Calls, and Text Messages 5

2.3 Office Messenger 5

2.4 Teleconferencing and Video Conferencing 6

2.5 Social Media 6

3 Use of Technology as Communication Technique within Ericsson 7

3.1 Email 7

3.2 Internet Connectivity 7

3.3 Mobile Phones 8

3.4 Telecommuting 8

3.5 Intra Office Communication 8

3.6 Teleconferencing and Video Conferencing 8

3.7 Social Media 8

4 Positive aspects of the use of technology in Ericsson: 9

4.1 Development of successful communication strategies: 9

4.2 Privacy and workplace monitoring: 9

4.3 The Internet and beneficial online behavior: 9

4.4 Online banking: 9

4.5 Message

Today, it is, in fact, a routine part of our lives. People communicate with each other through emails, mobile phones, video conferences, social media channels, fax etc. In the times to come, technology will evolve and will eventually further change the ways of communication. The usage of technology in communication is applicable to both individual levels as well as businesses.

These days, each business utilizes technology in its own particular manner. Organizations have grasped innovation by facilitating correspondence within organizations as well as outside the organization. The following are few mediums of technology commonly in use in business environments:

2.1 Email

Nowadays, there’s no concept of any business without using email. It’s like an identity which is necessary and mandatory. Emails are used by employees to communicate with each other within an organization. This avoids the paperwork and helps to keep a better track and record of the data and information. This data and information can then be accessed quickly and easily latter at any point of the time in future. Information is disseminated through emails to employees by HR, Marketing or any other

It can be done using regular phone/mobile calls or by using company owned voice bridges. Among both, latter is the most professional and common method in mature and large organizations. In this way, anyone can join the meeting irrespective of the geographical location where he is located. It is a very efficient solution as it eliminates the need for traveling to attend a meeting which actually means a huge saving both with reference to cost and time.

Video conferencing is an add-on to the teleconferencing method as it provides an added advantage of video in addition to voice call thus eliminating another barrier. In this way, it feels that all the attendees are present at the same physical location as everyone can see each other and talk to each other. In another word, non-verbal communication can also take place in addition to the verbal only case.

2.5 Social Media

With the introduction and wide use of social networks (Facebook, Twitter, Linkedin etc) in recent times, organizations now produce their own corporate pages and then attract followers for their pages. Some organizations even allocate a budget for creating a fan base for their pages. They use their pages to market themselves, provide information about them and to interact with their