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Erp Strengths And Weaknesses

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Strengths: Jeremy greets the client in a polite and a professional tone. Good job, digging deep regarding the client's initial contact with our team and politely requests to bring them into the call to assist. Jeremy does a good job repositioning his explanation to contact the Servicing CR team. He explains what his team specializes and further explains what the servicing team handles. He does well by offering empathy for any frustration being conferenced over once more. After holding, he politely warm transfer the client in with the servicing TM and drops the call politely. Inch: Initial ARP w/ empathy- ( 0:29) When responding to the client's concerns, we should provide empathy upfront to assist with building rapport and trust with

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