To have a better understanding of management companies, it is important to first understand what is a management company. For the purpose of this paper, we will confine the definition to the hospitality industry. In the hospitality industry, the management company is an organisation hired by a group of investors or owners of a hotel or hotels to manage their hotels or resorts for a management fee. These management companies are made up of experienced managers who have worked in the hotel sector for some time and have established track records in their respective fields. They usually provide services such as accounting, general administration, maintenance, recruitment, and secretarial services.
Hotel industry as a "person" as the service industry, the hotel management is the management of people, therefore, to strengthen human resources management has the vital significance to the hotel. This will require a hotel managers apply scientific management methods of hotel human resources
This is because the front office is an area where guests will arrive and first encounter a staff at a place of business. The front office is the first impression of the hotel, they help to develop an impression for guests and guests will come back again to the hotel if they satisfy the service of the company. This is very important because this will directly influence the decision and view towards the company. For receptionist they have to greeting guest, handling the special request, handling the check in and check out hotel, providing the information to guests and assigning rooms and dispensing guest’s room keys. The responsibility of front office is to deal with all guests question and request.
Confirming booking: Confirming booking is one of the most important part in any reservation process in a hotel. It clarifies what the reservation manager has wrote down from the guest. If any doubt arises the reservation manager call the guest and confirms about the room, guarantees, offers, their day of arrival and even the cancellation policies. Once the information is repeated from the guest, the reservation is finally confirmed and they provide the guest with a reservation number. This reservation number is to be showed by the guest at the time of his check in.
Starwood Hotels and Resorts is one of the world's largest high-end hotel and resort companies. One of Starwood's divisions, W Hotels, is upgrading their existing online reservation system. You are a project manager at Starwood and will be leading the SDLC for a website project that W Hotels is initiating. An overview of the company, the specific case information, and your responsibilities are included in this document. You will be using this case information for several of the labs in this course.
Also, she usually makes training programs for the employees and makes calendars with checklist to know who attended the sessions and who not. All the data are kept in portfolio from the opening of the hotel till now. The development manager arranges events for the employees to work as a family in the hotel and to be close friends which means to integrate them into Westin hotel ambience. Second, finance department focuses on the expanses and revenue of the
These activities explain the input, processing, output and feedback activities of information system. Also, it can be understood that the system is developed on one to many relationship databases because of the number of customers the hotel management need to deal with. Furthermore, the database of customer’s profile helps the system to provide the management with the customer’s details and vice versa to ensure both sides have access to the right information. Also, the information from these warehouses can be used to analyze the annual growth rates, customer count, customer satisfaction and other
Human resources management (HRM) in the hotel industry, especially in big hotel chains, has been developed in the last few times, by latest HRM assets. The importance of HRM in the Hotel industry is constantly increasing day by day. Hotels have an important role to engage, Attract and maintain top talents, by rearranging working environment .All HR mangers should be familiar with rapid changing business environment and practices. HRM work in hotel industry is very patient, because customers are right all the time, then all these things is managed by human resource manager. HR managers also have to be aware with rapidly changing business environment and tendencies.
In this section we will highlight the Job Descriptions of each position, the selected methods of recruitment as well as the advantages & disadvantages of each method. This section also covers what managers must do before, during and after interviewing applicants as well as the importance of Orientations, Trainings and Evaluations. Question 1: Title: Rooms Division Director Department: Rooms Division Section: Front Office Report To: General Manager Subordinate Staff: - Front Office Manager & Front Office Department - Reservations Manager & Reservations Department - Executive Housekeeping Manager & Housekeeping Department Key Relationships: External Staff: Hotel guests, VIP’s, Corporate Groups Internal Staff: Front Office Department,
Introduction The hospitality industry is the fastest growing, self-renovating and self-sustaining service oriented industry at present. No other industry has such amount of customer interactions at this level. This is possible only through the interdepartmental coordination which happens and which is one of the most important aspect of successful operations in the business. Front office is one such crucial department in the hotels. It is often regarded as the ‘nerve center’ of the hotel property.