Being a Bully or a Difficult Person Sometimes a bully can be seen as a difficult person but there are differences between these two types of people. Difficult people usually behave in the same way with everyone but a bully usually picks on certain people. A bully’s behavior can include any of the following (7): 1. Talking behind someone’s back rather than to that person directly. 2. Criticizing someone in front of another person. 3. Not sharing important information with a colleague or another person. 4. Isolating a colleague or another person from group activities. 5. Make inappropriate comments or remarks. 6. Making faces or raising eyebrows in response to another person’s comments. 7. Failing to respect a person’s privacy. 8. Breaking confidences. …show more content…
It is difficult to change the person, especially if they have acted in their particular manner for a long time. You can point out the unacceptable behavior, but it is not your responsibility to change it (7). It is important to be non-judgmental. It can be difficult to be non-judgmental and attentive with patients whose behavior is intimidating, threatening, or time consuming (2). It can also be difficult to form a relationship with a person when you are frustrated, angry, feel manipulated or controlled by a patient, family member, or co-worker (2). In dealing with difficult patients, set up consistent expectations while still allowing the patient time to adjust and build trust with you (2). Remember to use verbal and nonverbal communication appropriately (2). Use language the patient can understand. You can acknowledge the patient’s feelings but at the same time let them that their behavior is affecting your ability to care for them. Each person should be treated with empathy, fairness, and compassion (2). Listen to the patient and assist them in addressing their concerns (3). Here are some specific things you can do: 1. Be
Ashlynn has a friendly personality on the phone, but has the tendency to be too talkative – this can disrupt the flow of the office and cause annoyance with patients who are waiting to be assisted. It also reflects poorly on Ashlynn as it makes her appear careless and irresponsible. Patients who are in need of medical care will become impatient with her, resulting in a potential conflict among staff and clientele. The patient should always be the primary priority and it is up to Ashlynn to correct her behaviour; she is the professional and should take responsibility for keeping phone calls brief and to the point into her own hands. She can rectify this behaviour by keeping notes of all of the information she requires from a patient, or to create a script that she can follow to assure that phone calls are as brief as possible without forgetting any important details.
Nurses and physicians need to express themselves in a clear and precise manner, their message should rely on verification and collaborative problem solving. They need to displaying a calm and supportive demeanor under stress, maintenance of mutual respect, and authentic understanding of the unique role (Robinson, Gorman, Slimmer, Yudkowsky, 2010). Not everyone was born being able to express themselves in such a manner, therefore providing the necessary education and skills will help both nurses and physicians gain the confidence and competence they need to work
They approach the situation in a different way that is better understood by the patient. The physician in palliative care at Brigham and Women’s was effective and compassionate. Every time she was with a patient she leaned it and would lightly touch their shoulder or leg. That light touch can be very helpful to calm a patient and improves the patient doctor relationship. She would also ask the patient what they were feeling before she continued to talk which gave her a better grasp on the situation.
It is hard to be compassionate to those patients. The best part is when you see a patient go from not being able to walk, talk and eat to being able to do all of that and more. Brieanna: What advice would you give to a new nurse? Michelle: Start on a med surg floor so that you get every experience possible before you switch to something specific.
As a medical assistant I would ensure that the patient understands that this is a judgement free zone. I would also remind the patient that we are professionals and there to help them. Skin disorders are common, and no patient should feel embarrassed in a clinic or hospital setting. It is our job to calm and reassure the patient that we are there to Help. I would speak very calming to help calm the patient down themselves.
Not only do you need to focus on the wellbeing of your patient, but the patient
Tied with this, I was able to become comfortable with silence which allowed for the patient to have time to think about her feelings, which lead to an ease
There is a lot of technical and clinical information that the one will need as a nurse: critical thinking and communication skills, patient assessment skills, understanding disease management protocols and development of care plans (just to name a few), most of which is only obtainable through college or technical school and on the job experience. Respect for the patient, the patient’s support system, as well as, respect for yourself is another essential trait necessary to be a successful registered nurse. If patients are sick or worrying about what might be wrong with them, they are going to understandably be anxious or upset (and probably both). Part of practicing compassion as a nurse is recognizing situations like this – and so many more – and striving to help patients maintain their dignity through it all. This requires honest and straightforward communication.
I would have more patience and try to get to the root of the problem instead of dismissing it. I would try not to get frustrated so easily and have the empathy to care for this patient. Empathy is essential for person-centred care and nurses must have empathy in order to understand the situation from the patient’s perspective (Girffiths et al, 2012). If I responded with more empathy and less frustration I think the patient in turn would be less frustrated and although the problem may not be resolved, anxiety will be reduced and a trusting relationship will develop.
The first thing we need to do is to respect them as an individual, treat them like you like you would like to be treated if you needed help. Put yourself in their
Showing a genuine interest in the patient's life and
“Once you’ve lost your privacy, you realize you’ve lost an extremely valuable thing” - Billy Graham. “Invasion of privacy is a legal term. It is used to describe a circumstance where an individual or organization knowingly intrudes upon a person. The intrusion occurs when the person has a reasonable expectation of privacy, such as in a bathroom or locker room”(Winston). There are many factors that help with the loss of privacy these days.
This report is going to discuss an interpersonal conflict I encountered. In this paper, there is a brief description of the conflict followed by an analysis on the causes and reflections. Conflict description The conflict took place in the school general office when I was submitting a document. When the office called to remind me that a document was needed.
In doing this, it creates the trusting nurse-patient relationship. However, many challenges often arise when trying to achieve this therapeutic relationship. As Drake et al. (2008) found, nurse’s themselves identified that one’s attitude is a major barrier when giving care to the obese patient (Drake et al. 2008.
You must also be able to anticipate patients ' needs, but without becoming emotionally attached to patients. • Don’t be